Senior Manager, Network Quality and Customer Experience Assurance

Your Role Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints Perform big data analysis to enhance Network Performance and Customer Satisfaction Design & invent tools and measures over advanced 5G/4G network to...

A premier telecommunications service provider in Hong Kong is seeking a Senior Manager for Network Quality and Customer Experience Assurance. The successful candidate will oversee customer complaints, conduct detailed analysis for mobile network services, and design innovative tools to enhance 5G/4G performance. With a Bachelor's Degree and at least 10 years...

A leading telecommunications provider is seeking a Senior Manager for Network Quality and Customer Experience Assurance in Hong Kong. The role involves overseeing customer complaints, performing big data analysis, and designing tools for better service in 5G/4G networks. Candidates should have a Bachelor's Degree in a related field and 10 years of...

Company: Our client is a forefront digital operator in Hong Kong, spearheading market trends and setting industry standards in the telecommunications sector. With a robust focus on innovative mobile services and enterprise solutions, they are entering a new digital era underpinned by cutting-edge 5G technology.Nature: Permanent Others: Salary and benefits...

A leading telecommunication service provider in Hong Kong is seeking a Quality Assurance Officer to monitor service quality and suggest improvements. The role involves preparing quality reports and developing a comprehensive quality assurance framework. Ideal candidates will have at least F.5/F.6 education and customer service experience, along with...

Senior Officer, Control & Quality Assurance (Customer Relations) 1 day ago Be among the first 25 applicants The Senior Officer, Control and Quality Assurance is a critical role; contributing to the delivery of successful business outcomes within Bupa to ensure appropriate business practices are being met. Conducting independent assurance activities to...

Assistant Engineer / Engineer – Network Development (Quality Assurance Section) Assist in assessing workflows and identifying automation opportunities for gas operation and network development. Translate user requirements into technical specifications for AI/automation transformation. Collaborate with vendors to customize and implement AI/automation...

Senior Quality Assurance Engineer / Quality Assurance Engineer Act as QA Representative on project site, assist the implementation and progress of Company Quality Management System to ensure effectiveness and compliance to the requirements. Preparing and reviewing quality documents, (i.e. Method Statement, Inspections and Test Plan) and maintaining and...

Our client, a leading Chinese bank in Hong Kong, seeks a seasoned leader to head the Quality Assurance team. You will drive regulatory‑compliant complaint resolution, customer service monitoring, and operational assurance with direct accountability for HKMA/HKIA cases and statutory reporting. Responsibility Act as the primary liaison with HKMA/HKIA on...

Quality Assurance Engineer/Senior Quality Assurance Engineer Position Overview As a QA Engineer based in Hong Kong, you will be expected to demonstrate professional quality assurance standards and practice to the organization. You will also be expected to administer, analyze and collate all required quality documentation in a timely and compliant manner,...