Head of Network Quality Assurance

A leading Chinese bank in Hong Kong is seeking a seasoned leader to head its Quality Assurance team. This role involves driving compliance in complaint resolution, monitoring customer service, and ensuring operational assurance with accountability for HKMA/HKIA cases. Ideal candidates will have over 5 years of complaint handling experience in retail or...

A leading telecommunications operator in Hong Kong is seeking an experienced professional to develop and implement quality assurance strategies. This role involves leading a team to enhance network reliability and performance, particularly focusing on cutting-edge 5G technologies. Candidates should possess at least 10 years of experience in mobile networks,...

Our client, a leading Chinese bank in Hong Kong, seeks a seasoned leader to head the Quality Assurance team. You will drive regulatory‑compliant complaint resolution, customer service monitoring, and operational assurance with direct accountability for HKMA/HKIA cases and statutory reporting. Responsibility Act as the primary liaison with HKMA/HKIA on...

Senior Quality Assurance Engineer / Quality Assurance Engineer Act as QA Representative on project site, assist the implementation and progress of Company Quality Management System to ensure effectiveness and compliance to the requirements. Preparing and reviewing quality documents, (i.e. Method Statement, Inspections and Test Plan) and maintaining and...

A financial services provider in Hong Kong is looking for an Assistant Vice President of Compliance. The role involves overseeing compliance and quality assurance frameworks for the eMPF project, ensuring rigorous adherence to regulations. Candidates should have at least 10 years in pension or financial services, expertise in complex compliance matters, and...

Senior Manager, Network Quality and Customer Experience Assurance Responsibilities Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints Review network performance (RAN and Core), monitor key metrics (KPI/KQI),...

A leading aviation firm in Hong Kong is seeking a Procurement Manager to oversee operations and ensure compliance with aviation regulations. The ideal candidate must possess a Bachelor's Degree in aviation management, along with 15 years of relevant experience, including 5 years in a managerial position. In this role, you will design quality assurance...

Head of Business Development - Business Assurance / Sustainability Define Business strategy, operating model, GTM and revenue targets. Build a scalable ESG/Business Assurance service portfolio and pricing. Establish governance, SOPs, quality benchmarks, and delivery playbooks. Recruit, lead and develop a high‑performing team. Market Development & Client...

Your Role Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints Perform big data analysis to enhance Network Performance and Customer Satisfaction Design & invent tools and measures over advanced 5G/4G network to...

Quality Assurance Officer & QA Assistant Responsibilities Lead and coordinate testing/quality activities to promote delivery excellence Conduct data collection/analysis and produce various analytical reports relating to dynamic business needs Proactively manage testing and quality tasks with stamina on risk-based thinking Assist in the development of Test...