Customer Experience

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term...

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

A leading convention and exhibition center in Hong Kong is seeking an Event Executive / Customer Service Officer. The role involves handling customer inquiries, processing ticket transactions, and providing event support. Candidates should possess strong communication skills, a service-oriented attitude, and the ability to work shifts. Proficiency in English...

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

Add expected salary to your profile for insights A key component of this role is to enhance customer interactions and achieve industry-leading Net Promoter Scores (NPS). The Customer Experience Lead will spearhead initiatives and establish a governance framework to ensure alignment with strategic goals and brand positioning. This role integrates customer...

A leading financial institution in Hong Kong is seeking a customer service representative to enhance customer experience and assist in managing the bank environment. The ideal candidate should possess at least a diploma and one year's experience in customer service, be fluent in Chinese, English, and Putonghua, and demonstrate excellent interpersonal skills....

Customer Experience and Portfolio Management Manager The role is Assistant Manager in Customer Experience and Portfolio Management. Responsibilities: Develop and drive comprehensive customer journey strategies, including Net Promoter Score (NPS) initiatives, to enhance customer engagement and satisfaction. Lead efforts in attrition management by devising and...

A banking services company in Hong Kong is seeking a passionate individual to join as a Customer Service Representative. The role involves handling transactions, ensuring accurate ledger entries, and maintaining customer records. Candidates should have at least one year of customer service experience and a strong desire to develop a career in the banking...

Customer Success Manager (Client Experience) Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to...

A Hong Kong-based financial services group is looking for a Customer Experience Manager to enhance customer relationships in a branch setting. The ideal candidate should have a university degree, a minimum of 6 years of banking experience including 2 years in a supervisory role, and a strong service mindset. Responsibilities include managing service quality,...