Senior Branch Customer Experience Manager

Responsibilities Act as the first contact point of customers in a warm and caring manner to ensure their journey with BEA is highly satisfactory Understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits Evaluate customer preferences and identify opportunities to enhance customer...

Responsibilities Manage the team to process dispute transactions within the time frame required by VISA, MasterCard and UPI chargeback compliance guidelines Ensure daily operations of Chargeback Team are in compliance with all internal policy and guidelines Liaise with local and overseas credit card member banks for charge back and pre-arbitration operations...

A leading financial institution in Hong Kong is seeking a Branch Service Manager I for its Retail Distribution team. The successful candidate will support excellent service delivery and ensure a remarkable customer experience at the branch. Responsibilities include providing quality counter services, managing operational activities, and enhancing customer...

A prominent financial institution is looking for a Branch Service Manager II. This role involves managing servicing requests and coaching team members to improve customer service. The ideal candidate should have a secondary school education, 2-5 years of experience, and strong communication skills in both English and Chinese. This position emphasizes...

A leading financial institution in Hong Kong seeks a Manager / Senior Manager / AVP for Chargeback operations. The successful candidate will lead a team to ensure compliance with VISA and MasterCard guidelines, manage dispute transactions, and liaise with local and overseas banks. Minimum 7 years of experience in Chargeback and Credit Card Operations, and...

Bank of Communications (Hong Kong) Limited is a wholly owned subsidiary of Bank of Communications Co., Ltd., providing personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong. With an extensive network across the city, the bank has set up 37 wealth...

Join to apply for the Branch Manager (Main Branch) role at OCBC 1 week ago Be among the first 25 applicants Who We Are As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services,...

A leading financial institution in Hong Kong is seeking a Branch Operations Manager. The successful candidate will supervise branch operations, ensure adherence to procedures, and promote consumer banking products. Candidates should hold a degree, possess at least 3 years of supervisory experience in branch operations, and have qualifications including the...

Overview Section Head, Branch Operations Management – Bank of Communications Co., Ltd. London Branch Company Description Founded in 1908, Bank of Communications Co., Ltd. (Stock Code: 3328) is one of the oldest banks in China. The bank has a global network with overseas centers and subsidiaries, focusing on international expansion and wealth management....

Responsibilities To achieve assigned branch business targets with quality; To manage branch operation effectively including business development, provision of quality customer service, properly keeping of loans records, and maintenance of loan quality; To lead, motivate and train branch staff and ensure efficient operation of the branch in strict compliance...