Customer Experience and Portfolio Management Manager
2 days ago
Customer Experience and Portfolio Management Manager The role is Assistant Manager in Customer Experience and Portfolio Management. Responsibilities: Develop and drive comprehensive customer journey strategies, including Net Promoter Score (NPS) initiatives, to enhance customer engagement and satisfaction. Lead efforts in attrition management by devising and implementing innovative strategies aimed at reducing customer attrition rates. Oversee portfolio management activities to boost sales productivity, ensuring alignment with organisational goals and maximising revenue opportunities. Utilise data analytics to develop and drive customer‑centric propositions, providing actionable business insights that deliver optimal outcomes for our customers. Evaluate and enhance the operational efficiency of the team, implementing best practices to streamline processes and improve overall performance. Qualifications: University degree in Business Administration, Statistics, Marketing or other relevant qualifications. Professional qualifications such as HKICPA, CFA, ACCA, CB, AAMLP, ECF or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) are an advantage. Proven years of working experience in the banking industry with focus on commercial banking (CMB) and good understanding of CMB customer segment, new digital initiatives, data‑driven strategy and related banking systems. Strong problem‑solving skills, customer‑centric mindset, and ability to embrace changes. Good data‑analytics skillset to support data‑driven strategy. Good interpersonal and communication skills for effective collaboration. Strong risk sense and knowledge in customer due diligence requirements. Proficiency in both English and Chinese. About Hang Seng Bank Limited: , . Issued by Hang Seng Bank Limited. All information provided by applicants will be used only for recruitment purposes and in accordance with the Bank's personal data policies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected. #J-18808-Ljbffr
-
Customer Experience
2 days ago
Hong Kong Island, Hong Kong SAR China Hang Seng Bank Ltd Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to enhance customer engagement through strategic initiatives. Responsibilities include leading attrition management efforts and overseeing portfolio activities to maximize sales productivity. The ideal candidate has a university degree, strong banking...
-
Customer Experience
2 days ago
hong kong, Hong Kong SAR China HSBC Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to enhance customer engagement and satisfaction. As part of the Commercial Banking division, you will develop customer journey strategies, manage attrition efforts, and oversee portfolio management. The ideal candidate should possess a university degree,...
-
hong kong, Hong Kong SAR China Hang Seng Bank Full timeCustomer Experience and Portfolio Management Manager - Hang Seng Bank (HK) Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng...
-
hong kong, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further....
-
Data-Driven Customer Experience
2 days ago
hong kong, Hong Kong SAR China Hang Seng Bank Full timeA leading banking institution in Hong Kong seeks a Customer Experience and Portfolio Management Manager to develop customer journey strategies and drive data analytics for enhanced customer satisfaction. The role involves managing attrition strategies and ensuring alignment with organizational goals. Candidates should possess a relevant university degree,...
-
ETF Portfolio Management
1 week ago
Hong Kong Island, Hong Kong SAR China CSOP Asset Management Full timeResponsibilities Manages daily investment management activities for ETFs, leverage and inverse products across multiple markets and asset classes, to ensure alignment with investment objectives. Coordinates with internal and external stakeholders to handle the full product flow cycle, including creation/redemption processing, PCF and iNAV validations,...
-
Portfolio Manager Services Product Manager
2 weeks ago
hong kong, Hong Kong SAR China Verition Fund Management LLC Full timeVerition Fund Management LLC – Product/Project Manager Founded in 2008, Verition is a multi‑strategy hedge fund focused on Credit, Fixed Income & Macro, Convertible & Volatility Arbitrage, Event‑Driven, Equity Long/Short & Capital Markets, and Quantitative Strategies. Summary The candidate will join a team designing, tracking, and implementing trading...
-
Insurance Marketing
1 week ago
Hong Kong Island, Hong Kong SAR China ManpowerGroup Greater China Hong Kong and Macau Full timeA leading global insurer is seeking a self-motivated Manager within the Customer Experience & Transformation team. This role involves delivering communication strategies that drive customer-centric change, creating multimedia content, and engaging with employees across channels. Candidates should have a strong background in copywriting, project management,...
-
Portfolio Manager
5 days ago
Hong Kong Island, Hong Kong SAR China CBRE Asia Pacific Full timePortfolio Manager Join to apply for the Portfolio Manager role at CBRE Asia Pacific in Hong Kong. Job ID: Posted: 01-Dec-2025Role type: Full-timeAreas of Interest: Transaction ManagementLocation: Hong Kong - Hong Kong The Team / The Business Our client is a large global financial institution with a significant property portfolio across Hong Kong. This is a...
-
Manager, Operational and Technology Risk
2 weeks ago
Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full timeManager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...
