Data-Driven Customer Experience

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

Customer Experience and Portfolio Management Manager The role is Assistant Manager in Customer Experience and Portfolio Management. Responsibilities: Develop and drive comprehensive customer journey strategies, including Net Promoter Score (NPS) initiatives, to enhance customer engagement and satisfaction. Lead efforts in attrition management by devising and...

A leading telecommunications provider is seeking a Senior Manager for Network Quality and Customer Experience Assurance in Hong Kong. The role involves overseeing customer complaints, performing big data analysis, and designing tools for better service in 5G/4G networks. Candidates should have a Bachelor's Degree in a related field and 10 years of...

A global banking institution in Hong Kong seeks a Marketing Manager to lead data-driven B2B campaigns. The ideal candidate will have extensive B2B marketing experience, particularly within financial services, and a Bachelor's degree (MBA preferred). Responsibilities include developing strategic marketing initiatives, collaborating with stakeholders, and...

Key Responsibilities: Develop and implement domain-specific services strategies and technology roadmaps that align with organizational goals and drive services growth. Being recognized as a subject matter expert for your domain Plan, design and help customers migrate their on premises workloads to the Oracle Cloud Infrastructure (OCI). Experience...

Position Overview The Domain Lead for Oracle Cloud Infrastructure is responsible for overseeing a specific technology domain within OCI while integrating business development strategies for Oracle Services and architectural frameworks. This role involves providing strategic direction, managing projects, and ensuring that the domain aligns with overall...

A leading financial institution in Hong Kong is seeking a Customer Analytics & Data Science Manager to develop data-driven marketing strategies. The ideal candidate will have over 3 years of experience in data analytics and digital sales, with proficiency in SAS, SQL, and Python. The role involves analyzing customer behaviors, providing actionable insights...

A leading data center company in Hong Kong is seeking a Senior Solution Manager (Electrical) to oversee electrical design and customer engagement for data center projects. Ideal candidates should possess 8-10 years of experience, a Bachelor's in Electrical Engineering, and a proven track record in high-availability system design. Responsibilities include...

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term...

A technology-driven consulting firm in Hong Kong is seeking a Data Scientist to create AI and machine learning solutions that optimize supply chains. The ideal candidate will have a bachelor's degree in a related field and a minimum of 5 years of experience in data analytics and machine learning. Proficiency in Python and SQL is essential, alongside good...