Senior Customer Service Officer

7 days ago


Kowloon, Kowloon City, Hong Kong SAR China HSBC Full time

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

Principal Responsibilities

  • Provide quality customer service through accurate and efficient counter transactions at branch and assist team for transactions checking.
  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues.
  • Promote digital banking services and products and encourage customers to migrate to digital.
  • Assist Assistant Branch Managers in leading and mentoring team and handle administrative tasks.
  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements.
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies.
  • Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories.

高級客戶服務主任 - 財富管理及個人銀行業務

財富管理及個人銀行業務為全球數以百萬計的客戶提供全面的銀行及財富管理服務,協助客戶管理財務,並為未來構建穩健財務及提供保障。這項環球業務主要包括零售銀行、財富管理、保險及投資管理,致力提供以客為先的服務及發展創新高效的分銷渠道。

職責

  • 確保分行櫃位交易準確無誤,並協助團隊複查交易。
  • 把握機會將客戶轉介給相關銀行業務的同事,滿足客戶不同的金融服務需要。
  • 推廣並鼓勵客戶使用網上理財服務及產品。
  • 協助分行助理經理管理及指導團隊,同時處理內部行政工作。
  • 遵守所有監控和服務規定,確保分行運作順暢並達到令人滿意的審核評級。
  • 遵循滙豐或監管機構的標準與政策,確保符合反洗錢與反資助恐怖主義活動規程。
  • 香港/九龍/新界多個分行地點可選。
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