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Customer Service Transformation Lead
2 weeks ago
We are seeking a dynamic Senior Call Center Management Executive to lead our multi-location call center operations across Hong Kong and China.
About the Role- Key Responsibilities:
- Spearhead automation, AI adoption, and data-driven decision-making to enhance efficiency and customer engagement.
- Implement best practices to elevate service quality and customer satisfaction.
- Lead the sales team to maximize revenue opportunities through proactive customer engagement.
- Manage and enhance staff productivity and operational efficiency.
- Foster a high-performance team culture with strong collaboration and innovation.
- A seasoned leader with a strong track record in managing large-scale call center operations and technology adoption.
- Degree holder with 10+ years of experience in managing omni-channel call center operations, preferably in the ICT or technology sector.
- Strong leadership in sales and customer service management.
- Excellent communication skills in English, Cantonese, and Mandarin.
- Data-driven mindset with a focus on measurable results.
