Senior) Customer Service Executive

3 weeks ago


Kowloon, Kowloon City, Hong Kong SAR China HKT Teleservices Full time
($17-25K) (Senior) Customer Service Executive - Cargo

2 weeks ago Be among the first 25 applicants

Direct message the job poster from HKT Teleservices

Your role:
  • Serve as the first point of contact for users and internal stakeholders seeking assistance with cargo-related inquiries, technical support, and service requests.
  • Log users' requests into the system, ensure proper tracking, follow up, and escalation of incidents for additional troubleshooting as required.
  • Maintain a comprehensive knowledge of the services and tariffs to provide accurate information to users.
  • Monitor and maintain service quality in accordance with the Service Level Agreement.
  • 5-day work per week.
To succeed in this role:
  • Diploma holder or above.
  • At least 1 year of experience in the industry of air cargo, terminal operation, logistics, airport operations, or freight forwarding.
  • Prefer evening shift/overnight shift (42.5 hours per week).
  • Ability to multi-task in a fast-paced environment.
  • Good command of spoken and written Cantonese, English, and Mandarin.
  • Good analytical skills, telephone manner, and customer service skills.
  • Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer:
  • 14 days' paid annual leave.
  • Birthday leave.
  • Non-Contributory Provident Fund.
  • Attractive incentive bonus, join-in bonus, and shift allowance (if applicable).
  • Structured training programme.
  • Clear career path.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service

Industries

Telecommunications

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