General Manager, Customer Experience
5 days ago
Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in shaping how our customers interact with our brand, ensuring satisfaction, loyalty, and seamless engagement across all touchpoints. Key responsibilities: Develop and implement strategy: Design and execute customer experience strategies that drive satisfaction, loyalty, and engagement Analyze customer feedback: Leverage data and insights to understand customer needs and identify areas for improvement Lead and mentor teams: Manage and inspire customer-facing teams, fostering a consistent and positive experience while instilling a customer-centric mindset across the organization Drive cross-functional alignment: Collaborate with marketing, sales, support, and other departments to ensure a seamless customer journey Implement service improvements: Introduce new processes and technologies to enhance customer experience at every interaction Requirements: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; a Master’s degree is a plus Minimum 10 years of experience in customer service, customer success, or related fields, with at least 5 years in a leadership role Proven ability to lead and manage customer-facing teams, driving performance and engagement Strong communication skills, both verbal and written, with the ability to influence and collaborate across departments Proficient in analyzing customer data and feedback to identify trends and improvement opportunities Familiarity with CRM systems and customer experience technologies Strategic mindset with the ability to align customer experience initiatives with overall business goals Passionate about delivering exceptional service and fostering a customer-centric culture Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a Customer Experience Manager? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Featured jobs Senior Manager – Membership Operations Support Efficiency SmartHire by SEEK Hong Kong Island, HK 22d ago The Society for the Promotion of Hospice Care Limited Sha Tin District, HK 23d ago Senior Manager / Manager - Marketing and Leasing Man Hing Hong Properties Company Limited Central, Central and Western District, HK 27d ago What can I earn as a Customer Experience Manager #J-18808-Ljbffr
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Head of Customer Experience
5 days ago
Kowloon, Hong Kong SAR China Path Search Company Limited Full timeA leading recruitment agency in Hong Kong is seeking a General Manager to spearhead its Customer Experience strategy. This pivotal role involves designing strategies to enhance customer satisfaction and loyalty while managing teams to ensure effective service delivery. The candidate should possess a Bachelor's degree and at least 10 years of experience in...
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Kowloon, Hong Kong SAR China HSBC Full timeA prominent financial institution in Hong Kong is seeking a General Banking Manager. This role involves providing quality customer service, identifying customer needs, and participating in promotional campaigns. The ideal candidate will have a degree or relevant qualifications and strong communication skills, with opportunities for career advancement and...
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Kowloon, Hong Kong SAR China HSBC Full timeSome careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...
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Key Account Manager, Food Services
5 days ago
Kowloon, Hong Kong SAR China General Mills Hong Kong Limited Full timeAbout the role We are seeking a talented and driven Key Account Manager to join the General Mills Hong Kong Limited team in our Kowloon Bay office. In this full-time position, you will be responsible for managing key client relationships and driving growth within the food services industry. This is an exciting opportunity to play a strategic role in shaping...
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Customer Experience Manager
5 days ago
Kowloon, Hong Kong SAR China The Bank of East Asia, Limited Full timeCustomer Experience Manager - Retail Lending Add expected salary to your profile for insights Manage customer experience, improving & optimizing customers’ interactions with business. Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing customer experience. Handle high impact complaints...
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Kowloon, Hong Kong SAR China HSBC Full timeAssistant Vice President, Customer Experience and Portfolio Management We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Customer Experience and Portfolio Management. In this role you will: Manage a portfolio of Business Banking (BB) non-borrowing high risk segment by performing research, assess and...
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Customer Experience Officer
5 days ago
Kowloon, Hong Kong SAR China Harmony New Energy Auto Service (Hong Kong) Limited Full timeResponsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...
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Head of Conversational Banking Revenue
3 days ago
Kowloon, Hong Kong SAR China HSBC Full timeA leading international bank in Hong Kong is seeking a professional to drive revenue optimization through conversational banking channels. You will identify monetization opportunities and enhance customer trust through innovative AI experiences. The ideal candidate should have a proven background in revenue generation, a good understanding of banking...
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Quality Assurance Manager, Customer Experience
23 hours ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeA leading financial institution in Hong Kong is looking for a Quality Assurance Manager to lead sales management and quality assurance for the Customer Contact Centre. This role requires a university degree in Business Administration, proven banking experience, and strong analytical and communication skills. Proficiency in both English and Chinese is...
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Kowloon, Hong Kong SAR China New Charm Management Limited Full timeA leading concierge service provider in Hong Kong is seeking a Senior Concierge Officer to lead the concierge team and enhance customer experiences. The ideal candidate will possess a diploma in relevant fields, with 1-5 years experience in customer service, particularly within Grade A retail or commercial property. Strong communication, interpersonal, and...
