Quality Assurance Manager, Customer Experience

Senior Manager, Network Quality and Customer Experience Assurance Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints. Perform big data analysis to enhance Network Performance and Customer Satisfaction. Design...

Quality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...

Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....

Senior Officer, Control & Quality Assurance (Customer Relations) Add expected salary to your profile for insights The Senior Officer, Control and Quality Assurance is a critical role contributing to the delivery of successful business outcomes within Bupa to ensure appropriate business practices are being met. Conducting independent assurance activities to...

Responsibilities Set up quality assurance standards for the brand and execute with suppliers and manufacturers. Evaluate and improve quality control processes, targeting the elimination of potential defects during the material preparation stage. Inspection and Testing Conduct detailed inspections of fashion products (e.g., fabrics, bags & accessories) during...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

Technical (Fit) & Quality Assurance Manager - Apparel Add expected salary to your profile for insights Our client is seeking a highly experienced Apparel Technical (Fit) & Quality Assurance Manager to lead technical development, fit processes, and quality assurance across diverse apparel categories including lifestyle, causals sports, outdoor and performance...

Hong Kong Interbank Clearing Limited (hereinafter referred to as “the Company”) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong...

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager to enhance the Customer Contact Centre's operations. This role involves leading the quality assurance function, driving revenue generation initiatives, and coaching team members. Ideal candidates will have a university degree in Business Administration, proven banking...