Senior Concierge Team Lead — Elevate Customer Experience

Senior Concierge Officer / Concierge Officer (AIRSIDE at Kai Tak) Lead and coordinate the concierge service team to provide one-stop services to customers. Source new services for customers. Manage customers' complaints and written inquiries from all channels and achieve company’s key performance indicators. Liaise with external departments and customers...

A leading health insurance provider in Hong Kong is seeking a Senior Service Expert. The role involves building strong customer relationships, delivering exceptional service, and providing healthcare concierge services. Candidates must possess a Bachelor's degree or equivalent, fluency in English, Cantonese, and Mandarin, and must meet insurance licensing...

A leading KTV company in Hong Kong seeks a Shop Manager to oversee daily operations, enhance customer experiences, and lead a dynamic team. The ideal candidate will have a higher diploma, at least 3 years of supervisory experience, and strong communication skills in English and Chinese. You will play a key role in managing inventory, addressing customer...

A leading banking institution in Hong Kong is seeking a Customer Experience Manager for Retail Lending to enhance customer interactions and handle complex complaints. The ideal candidate will have at least 5 years of customer service experience in the banking sector and a relevant university degree. Proficiency in English and Chinese, along with strong...

A luxury hotel in Hong Kong is seeking a skilled Concierge Supervisor to enhance guest experiences. Responsibilities include supervising concierge duties, engaging with VIP guests, and handling guest concerns with professionalism. Ideal candidates will have at least 3 years in the hotel industry, a Higher Diploma, and strong interpersonal skills in both...

A leading high-tech consumer electronics company in Hong Kong seeks a Customer Service Representative to handle customer enquiries, provide training, and support. The ideal candidate will have a university degree, at least one year of experience in the telecom or consumer electronics industry, and excellent communication skills in English, Cantonese, and...

A global financial institution in Hong Kong is seeking a Senior Customer Relations Manager to enhance customer loyalty and service quality. The role includes resolving complaints, improving frontline service, and building a motivated team. Ideal candidates should possess excellent communication skills in English, Cantonese, and Putonghua, along with customer...

A leading beauty service provider is seeking a Call Center Manager to elevate customer service and lead a dynamic team in Hong Kong. The ideal candidate will have 3 years of call center experience, strong leadership skills, and a background in the beauty industry is advantageous. Responsibilities include enhancing customer experiences, training staff, and...

A leading fashion retail company in Hong Kong is seeking a Sales Consultant to join their team. The role involves achieving sales targets, building customer relationships, and assisting in inventory management. Ideal candidates should have at least 2 years of sales experience, preferably in the luxury fashion sector, and strong communication skills in...

Assistant Concierge (Welcome Fresh Graduate) (Full Time) Ensure high level of residents’ satisfaction by providing prompt and courteous services and establishing friendly rapport with residents Answer enquiries, handle complaints, provide local information and resolve problems requested from residents Provide clerical support and manage the Concierge...