Retail Lending CX Lead — Elevate Customer Experience

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

Customer Experience Manager - Retail Lending Add expected salary to your profile for insights Manage customer experience, improving & optimizing customers’ interactions with business. Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing customer experience. Handle high impact complaints...

A global sports brand in Hong Kong seeks a driven individual to manage retail operations and sales performance. Ideal candidates will have experience in sales management and customer service, ensuring high standards of engagement on the sales floor. The position requires at least 1 year in a retail environment and fluency in Cantonese, with fair English and...

A leading concierge service provider in Hong Kong is seeking a Senior Concierge Officer to lead the concierge team and enhance customer experiences. The ideal candidate will possess a diploma in relevant fields, with 1-5 years experience in customer service, particularly within Grade A retail or commercial property. Strong communication, interpersonal, and...

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In Wealth and...

A leading global bank in Hong Kong is seeking a Manager CX to enhance customer experience through innovative strategies and AI solutions. The ideal candidate will implement customer-centric initiatives and manage digital transformation projects. Strong project management skills and a solid understanding of the Wealth and Personal Banking sector are...

A prominent luxury retailer in Hong Kong seeks a skilled manager for their luxury retail team. This role involves recruiting and training sales associates, developing sales strategies, and ensuring operational excellence. The ideal candidate will have experience in luxury retail management, strong leadership skills, and a passion for customer service. This...

A leading fashion retail company in Hong Kong is seeking a Sales Consultant to join their team. The role involves achieving sales targets, building customer relationships, and assisting in inventory management. Ideal candidates should have at least 2 years of sales experience, preferably in the luxury fashion sector, and strong communication skills in...

A leading financial institution in Hong Kong is seeking a Senior Lending Manager for Secured Products. The successful candidate will ensure a sophisticated underwriting operation and drive risk mitigation activities. With over 10 years of experience in retail credit and strong communication skills in English, Chinese, and Putonghua, you will lead a team...

A leading bank in Hong Kong is seeking a Senior Lending Manager (Secured Products) to oversee underwriting operations and drive credit risk mitigation activities. The ideal candidate will have at least 10 years of retail credit experience, including 6 years in a managerial capacity, and exhibit high proficiency in English, Chinese, and Putonghua. This role...