Manager CX Data and Analytics

3 days ago

Kowloon, Hong Kong SAR China HSBC Full time

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office. Manager, Customer Experience, Data and Analytics In this role you will: Build and maintain automated customer feedback loop mechanism for Voice of Customer collection, analysis, and follow-up actions to improve responsiveness and customer advocacy Develop self‑served dashboards and reports using analytics platforms, BI and visualization tools to provide internal stakeholders with real‑time, data‑driven insights Continuously monitor CX metrics including NPS and mobilize actions at pace with various business teams to resolve customer pain points Help with implementing strategic initiatives and CX projects that align with the long‑term vision of Wealth and Personal Banking business and customer priorities To be successful you will need: Strong data and analytical skills, with extensive experience in driving optimization and automation initiatives a definite advantage Effective communication with internal stakeholders and proficient command of English and Chinese, both verbal and written, with good articulation of data intelligence and insights Demonstrate self‑initiation and accountability through project management Expertise in technical skills such as SAS, SQL, VBA, Unix, Qlik, R, Python, CRM and BI tools Excellent customer focus and demonstrate commitment to the highest level of service excellence Sound understanding of the Wealth and Personal Banking business and growth strategies Opening up a world of opportunity HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited #J-18808-Ljbffr

  • Manager CX

    3 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and...

  • CX Data

    3 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    A leading bank in Hong Kong is seeking a Manager for Customer Experience in the Data and Analytics division. This role involves building automated feedback mechanisms, developing real-time dashboards, and ensuring proactive responses to customer needs. Ideal candidates should have strong analytical skills, effective communication in English and Chinese, and...

  • AI-Driven CX Transformation Manager

    3 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    A leading global bank in Hong Kong is seeking a Manager CX to enhance customer experience through innovative strategies and AI solutions. The ideal candidate will implement customer-centric initiatives and manage digital transformation projects. Strong project management skills and a solid understanding of the Wealth and Personal Banking sector are...

  • Data Analytics Manager

    3 days ago

    Kowloon, Hong Kong SAR China LAB Partners Ltd Full time

    Add expected salary to your profile for insights We’re home to Asia’s most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment...

  • Senior Manager Data and Analytics

    1 day ago

    Kowloon, Hong Kong SAR China Hang Seng Bank Full time

    Senior Manager Data and Analytics (Risk) Join to apply for the Senior Manager Data and Analytics (Risk) role at Hang Seng Bank . A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide...

  • Assistant Data Analytics Manager

    3 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development...

  • Senior Manager Data and Analytics

    3 days ago

    Kowloon, Hong Kong SAR China HSBC Full time

    A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best‑class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development...

  • Data Strategy

    3 days ago

    Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    A major cultural institution in Hong Kong is seeking a Senior Manager in Data and Analytics to steer data infrastructure and analytics platform development. This role involves collaborating with various teams to establish data governance, devising strategic data initiatives, and mentoring a team to enhance data capabilities. The ideal candidate will possess...

  • Senior Manager, Data and Analytics

    3 days ago

    Kowloon, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    Senior Manager, Data and Analytics (Ref: R6544) The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment. This role will report to the Head, Business Applications and...

  • Assistant VP, Data Management

    5 days ago

    Kowloon, Hong Kong SAR China Delken Group Limited Full time

    A prominent company in data management seeks an Assistant Vice President to lead data analytics initiatives and oversee data governance strategies. The role requires a minimum of 10 years of experience in data analytics and a university degree in a related field. Candidates must have strong technical skills in data management and cloud platforms. Effective...