Senior Manager Conversational Banking Revenue and Customer Experience

A leading international bank in Hong Kong is seeking a professional to drive revenue optimization through conversational banking channels. You will identify monetization opportunities and enhance customer trust through innovative AI experiences. The ideal candidate should have a proven background in revenue generation, a good understanding of banking...

Customer Segment & Experience Professional Add expected salary to your profile for insights Manage and grow segment portfolio through product penetration and channel usage Develop competitive customer value proposition for each banking segment & subsegment via personas development Strategize and formulate the effective business model for expanding all...

A leading bank in Hong Kong is seeking an Associate for their Contact Centre in Consumer Banking. The role focuses on providing customer service through various channels like phone and chat, ensuring customer satisfaction, and working collaboratively with a team. Candidates should be customer-focused, possess strong communication skills in both English and...

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager for its Customer Contact Centre. The role involves leading the sales management and quality assurance functions, driving revenue generation initiatives, and managing team development. The ideal candidate will have a university degree in Business Administration or a related...

We are inviting applications for the position of Assistant Manager – Revenue Assurance in our Revenue Assurance Section under Billing & Collections Branch. This role is critical to safeguarding the Company’s revenue by leveraging data analytics and cross‑functional collaboration to detect and prevent meter tampering and irregularities. Major Duties...

A global financial institution in Hong Kong is seeking a Senior Customer Relations Manager to enhance customer loyalty and service quality. The role includes resolving complaints, improving frontline service, and building a motivated team. Ideal candidates should possess excellent communication skills in English, Cantonese, and Putonghua, along with customer...

A prominent bank in Hong Kong is looking for a Customer Service Executive to handle phone applications and enquiries related to loans and banking products. The successful candidate should possess good customer service skills, with at least one year of experience in sales or customer support. Strong communication skills in English and Chinese, including...

Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in...

A leading financial institution in Hong Kong is seeking a Senior Officer for its Contact Centre. This role focuses on providing outstanding customer service across various channels, including phone calls, emails, and chat. Candidates should have at least a post-secondary education, communication flair, and experience in the banking or call center industry....

Customer Experience Manager - Retail Lending Add expected salary to your profile for insights Manage customer experience, improving & optimizing customers’ interactions with business. Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing customer experience. Handle high impact complaints...