QA & Revenue Growth Lead – Customer Contact Center

A leading financial institution in Hong Kong is seeking a professional to support Contact Centre Transformation and manage resources effectively. The role involves facilitating operations, optimizing processes, and conducting performance reviews. Ideal candidates should have a strong understanding of retail banking, workforce management, and be skilled in...

Quality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...

A leading cultural authority in Hong Kong seeks an experienced Customer Service Supervisor to manage a team dedicated to providing superior customer service. Responsibilities include supervising staff, liaising with stakeholders, and training team members to enhance service quality. Successful candidates will have at least 5 years of experience in customer...

A leading financial institution in Hong Kong seeks an Officer for their Contact Centre in Consumer Banking. This role involves engaging with customers through various channels, including phone calls and social media. Responsibilities include providing product information, ensuring customer satisfaction, and collaborating with teammates to resolve issues....

A leading financial institution in Hong Kong is seeking a Senior Officer for its Contact Centre. This role focuses on providing outstanding customer service across various channels, including phone calls, emails, and chat. Candidates should have at least a post-secondary education, communication flair, and experience in the banking or call center industry....

Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....

A leading bank in Hong Kong is seeking an Associate (Sub Team Lead) for its Contact Centre in Consumer Banking. The role involves providing one-stop services to customers through various channels and requires excellent communication and interpersonal skills. Candidates should be customer-focused and ideally have experience in the banking sector. A...

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager to enhance the Customer Contact Centre's operations. This role involves leading the quality assurance function, driving revenue generation initiatives, and coaching team members. Ideal candidates will have a university degree in Business Administration, proven banking...

Store & Operational Management Oversee the daily operations of at least 5 retail stores, ensuring consistent service standards and smooth business processes across all locations Lead staff scheduling, workflow coordination, and performance supervision to maintain high customer service quality Monitor sales performance and implement store-level action plans...