Contact Center Resource

Online Banking Center Manager (Outbound Telephone) Online Banking Center Manager (Outbound Telephone) Job Responsibilities: Lead the intelligent transformation of remote banking/customer service centers, empowering business operations through financial technology and other means. Manage requirements for remote banking/customer service systems, identifying...

Add expected salary to your profile for insights Responsibilities Manage the daily running of the call centre. Monitor team performance to ensure all call activities comply with company rules and regulatory requirements. Oversee daily call center operations, ensuring high-quality customer service. Manage and train a team of call center agents, fostering a...

A leading cultural authority in Hong Kong seeks an experienced Customer Service Supervisor to manage a team dedicated to providing superior customer service. Responsibilities include supervising staff, liaising with stakeholders, and training team members to enhance service quality. Successful candidates will have at least 5 years of experience in customer...

A leading financial institution in Hong Kong is seeking a Senior Officer for its Contact Centre. This role focuses on providing outstanding customer service across various channels, including phone calls, emails, and chat. Candidates should have at least a post-secondary education, communication flair, and experience in the banking or call center industry....

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager for its Customer Contact Centre. The role involves leading the sales management and quality assurance functions, driving revenue generation initiatives, and managing team development. The ideal candidate will have a university degree in Business Administration or a related...

A leading financial institution in Hong Kong seeks an Officer for their Contact Centre in Consumer Banking. This role involves engaging with customers through various channels, including phone calls and social media. Responsibilities include providing product information, ensuring customer satisfaction, and collaborating with teammates to resolve issues....

Responsible for the sales, financial performance and operations of the imaging center Lead and coach a frontline team to ensure the delivery of standardized workflow with quality customer service and clinical care Maintain high efficiency of center operations and execute the continuous improvement plan for the center Review existing policies and procedures...

Call Center Executive (Insurance/Medical) Our client, a well-known company, is seeking a high-caliber individual to join their team as a Call Center Executive. Job Descriptions: Participate in various marketing campaigns to promote Bupa’s products and services. Provide customer-centric services to support company growth. Handle sales inquiries and deliver...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

A leading financial institution in Hong Kong is seeking a Customer Service Officer with experience in Corporate Banking. The role focuses on delivering excellent customer service over various channels, understanding customer needs, and providing solutions. Candidates should have a degree or diploma and at least 2 years of relevant experience. Proficiency in...