Online Banking Center Manager

1 day ago


Kowloon, Hong Kong SAR China Hong Kong Job Consulting Full time

Online Banking Center Manager (Outbound Telephone) Online Banking Center Manager (Outbound Telephone) Job Responsibilities: Lead the intelligent transformation of remote banking/customer service centers, empowering business operations through financial technology and other means. Manage requirements for remote banking/customer service systems, identifying business pain points and converting them into business requirements. Oversee the initiation, promotion, and implementation of remote banking/customer service systems, ensuring successful project execution and deployment. Manage training and support related to system functionality for remote banking/customer service centers, providing comprehensive support and training for system functionalities. Continuously iterate and optimize remote banking/customer service systems, enhancing user experience, improving efficiency, and reducing costs. Handle other assignments as directed by management, completing any additional tasks assigned by leadership. Job Requirements: Bachelor’s degree or above in related disciplines (e.g., Computer Science, Business Administration, or related fields). Preference given to candidates with experience in implementing remote online banking center/contact center/call center systems. Ability to create and input requirement prototypes and Product Requirements Documents. Excellent project management, internal and external communication, and resource integration capabilities, with a strong goal-driven approach. Strong ability to handle pressure, quick learning skills, and logical reasoning and expression abilities. Proficiency in both written and spoken English and Cantonese. Candidates with less or more experience will be considered as appropriate. Interested parties please send your resume in Word format with current & expected salary and notice period to For details, please feel free to contact Ruby at . (Whatsapp) Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Have you worked in a call centre before? #J-18808-Ljbffr



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