Quality Assurance Leader — Banking Contact Centre

Quality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...

Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career...

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be....

A leading financial institution in Hong Kong is looking for a Quality Assurance Manager to lead sales management and quality assurance for the Customer Contact Centre. This role requires a university degree in Business Administration, proven banking experience, and strong analytical and communication skills. Proficiency in both English and Chinese is...

Officer, Specialist, Contact Centre, Consumer Banking Join to apply for the Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology,...

A leading banking institution in Hong Kong is seeking a Quality Assurance Manager for its Customer Contact Centre. The role involves leading the sales management and quality assurance functions, driving revenue generation initiatives, and managing team development. The ideal candidate will have a university degree in Business Administration or a related...

Job Title Associate (Sub Team Lead), Specialist, Contact Centre, Consumer Banking (WD76827) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the...

Officer, Specialist, Contact Centre, Consumer Banking (WD79621) Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and...

A prominent social enterprise in Hong Kong seeks an Officer for CS & Quality Assurance under a 3-year contract. This role involves monitoring call agent performance, conducting qualitative analyses, and providing training to enhance service levels. Candidates should have over 3 years of experience in quality assurance, particularly in customer service...

Guerbet, un des leaders mondiaux de l’imagerie médicale, recherche, développe, fabrique et commercialise des solutions pour améliorer le diagnostic et le traitement des patients. Les plateformes de croissance de Guerbet portent sur le scanner, l’IRM, la radiologie interventionnelle et théranostique ainsi que sur les solutions d’injection et...