Quality Assurance Manager
18 hours ago
Quality Assurance Manager (Customer Contact Centre) 1 day ago Be among the first 25 applicants In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. HSBC may engage in immigration sponsorship for this position if needed. Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Quality Assurance Manager, reporting to Head of Customer Experience Principal Responsibilities Lead the sales management and quality assurance function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity Carry out process review, identify process improvement/ streamlining opportunities, derive improvement action plan and monitor process improvement progress. Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives Identify areas of improvement on contact centre operations and sales administrative area to ensure effective process and quality deliverables Manage and grow team members through effective coaching, skill uplift and career development Requirements University degree in Business Administration or other relevant qualifications Proven experience in banking industry, preferably with good knowledge of sales management and contact centre operations Strong self-motivation, with good analytical, communication, presentation skills, interpersonal and negotiation skills Proficiency in both English and Chinese Good knowledge of MS Office (Word, Excel, PowerPoint) Benefits & Equitable Hiring Statement Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high‑calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr
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Quality Assurance Manager, Customer Experience
18 hours ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeA leading financial institution in Hong Kong is looking for a Quality Assurance Manager to lead sales management and quality assurance for the Customer Contact Centre. This role requires a university degree in Business Administration, proven banking experience, and strong analytical and communication skills. Proficiency in both English and Chinese is...
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Engineer (Quality Assurance)
5 days ago
Kowloon, Hong Kong SAR China Hong Kong Interbank Clearing Ltd Full timeHong Kong Interbank Clearing Limited (hereinafter referred to as “the Company”) is a private organization jointly owned by the Hong Kong Monetary Authority (HKMA) and The Hong Kong Association of Banks. The Company’s key objective is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong...
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AVP: Quality Assurance
5 days ago
Kowloon, Hong Kong SAR China China Construction Bank (Asia) Corporation Limited Full timeA leading banking institution in Hong Kong is seeking a Manager/AVP for Business & Platform Management focused on quality assurance in commercial banking. The ideal candidate will have a Bachelor's Degree in Finance or a related field, along with a minimum of 5 years of experience in the banking industry. Proficiency in both English and Chinese (Cantonese...
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Food Quality Assurance Specialist
5 days ago
Kowloon, Hong Kong SAR China Uni-China (Group) Co., Limited Full timeA leading conglomerate based in Hong Kong is looking for a Quality Assurance Officer to monitor operations ensuring compliance with industry standards. The ideal candidate should have a Higher Diploma in food science and at least 2–3 years of experience in quality assurance in the food industry. Proficiency in MS Office and a strong command of Mandarin are...
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Quality Assurance Specialist
5 days ago
Kowloon, Hong Kong SAR China Topologie Limited Full timeResponsibilities Set up quality assurance standards for the brand and execute with suppliers and manufacturers. Evaluate and improve quality control processes, targeting the elimination of potential defects during the material preparation stage. Inspection and Testing Conduct detailed inspections of fashion products (e.g., fabrics, bags & accessories) during...
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Food Quality Assurance Specialist
5 days ago
Kowloon, Hong Kong SAR China Uni-China (Group) Co., Limited Full timeA leading food management group in Hong Kong is looking for a Quality Assurance Officer. The role involves monitoring daily operations, ensuring compliance with quality standards, and addressing quality and production issues. Candidates should have a Higher Diploma in food science or a related discipline, along with experience in the food industry. Strong...
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Quality Assurance Manager
3 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Ltd Full timeQuality Assurance Manager (Customer Contact Centre) Hang Seng Bank’s Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. We are seeking high‑calibre professionals to join our team as Quality Assurance Manager, reporting to the Head of Customer Experience and responsible for driving the centre’s...
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Kowloon, Hong Kong SAR China HKIC Human Resources Services Full timeTechnical (Fit) & Quality Assurance Manager - Apparel Add expected salary to your profile for insights Our client is seeking a highly experienced Apparel Technical (Fit) & Quality Assurance Manager to lead technical development, fit processes, and quality assurance across diverse apparel categories including lifestyle, causals sports, outdoor and performance...
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Audit Quality Assurance Administrator
18 hours ago
Kowloon, Hong Kong SAR China Prism Hong Kong Limited Full timeA leading audit firm in Hong Kong is seeking a Quality Assurance Administrator to assist with audit procedures and documentation management. The ideal candidate should possess a diploma and have relevant experience in a CPA firm, along with strong communication skills in English and Chinese. Responsibilities include supporting audit workflows and addressing...
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APAC Quality Assurance Specialist
1 week ago
kowloon, Hong Kong SAR China Guerbet Full timeGuerbet, un des leaders mondiaux de l’imagerie médicale, recherche, développe, fabrique et commercialise des solutions pour améliorer le diagnostic et le traitement des patients. Les plateformes de croissance de Guerbet portent sur le scanner, l’IRM, la radiologie interventionnelle et théranostique ainsi que sur les solutions d’injection et...
