Head of Customer Experience

Customer Experience Manager - Retail Lending Add expected salary to your profile for insights Manage customer experience, improving & optimizing customers’ interactions with business. Manage Net Promoter Score within the department, driving relevant teams to address customers’ voice and enhancing customer experience. Handle high impact complaints...

A leading international bank in Hong Kong is seeking a professional to drive revenue optimization through conversational banking channels. You will identify monetization opportunities and enhance customer trust through innovative AI experiences. The ideal candidate should have a proven background in revenue generation, a good understanding of banking...

A leading luxury lifestyle organisation in Hong Kong is seeking a Senior Manager / Head of Member Relations & Engagement to oversee member operations and enhance experiences for high-net-worth clients. The ideal candidate will have extensive leadership experience in luxury settings, with a demonstrated ability to drive member acquisition and retention...

A leading recruitment firm in Hong Kong is seeking a Head of Partnership to lead member relations in a luxury lifestyle setting. This executive role involves driving member acquisition and retention, implementing CRM strategies, and delivering bespoke experiences. The ideal candidate will have over 8 years' leadership experience in luxury hospitality and...

A leading banking institution in Hong Kong is seeking a Customer Experience Manager for Retail Lending to enhance customer interactions and handle complex complaints. The ideal candidate will have at least 5 years of customer service experience in the banking sector and a relevant university degree. Proficiency in English and Chinese, along with strong...

Responsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...

A leading luxury lifestyle organization is seeking a Senior Manager / Head of Member Relations & Engagement in Kowloon to oversee member operations in an exclusive private venue. The role involves leading a high-performing team, enhancing member experiences, and driving engagement through strategic partnerships. The ideal candidate has at least 8-10 years of...

Add expected salary to your profile for insights We’re partnering with top-tier corporates in banking, insurance, telecommunication and hospitality to recruit for multiple supervisory positions across Hong Kong. About the role: We are seeking a visionary and customer-focused General Manager to lead our Customer Experience strategy. This role is critical in...

Customer Segment & Experience Professional Add expected salary to your profile for insights Manage and grow segment portfolio through product penetration and channel usage Develop competitive customer value proposition for each banking segment & subsegment via personas development Strategize and formulate the effective business model for expanding all...

A major banking institution in Hong Kong is looking for a Customer Segment & Experience Professional. The individual will manage customer segments and develop strategies to enhance customer engagement and loyalty. Candidates should have a degree in Business Administration or a related field, along with experience in retail banking and strong analytical...