Computershare Hong Kong | Senior Officer, Customer Operations
2 weeks ago
Location: Kowloon Bay, Hong Kong
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.
We give you a world of potential
We are actively recruiting for a Customer Operations Senior Officer to join our team in our Megabox Office.
The Customer Operations Securities Transfer Team sits under the Operations team responsible for providing back-end support for processing shareholders’ transfer requests and updating the company’s records in the system to reflect the new ownership.
A role you will love
The Customer Operations Senior Officer will work closely with all Operation teams, Investor Services Team, Client Facing Teams, and the IPO team to ensure all shareholders’ transfer requests are carried out timely and accurately. All tasks should be delivered under our operation procedures, and closely monitored so that all changes can be timely reflected.
Some of your key responsibilities will include:
- Ensure transfer requests are processed accurately and within SLA.
- Ensure all good Corporate Transfer cases are completed within the agreed timeline.
- Follow up on problematic transfer cases.
- Review transfer documents to ensure they comply with requirements.
- Handle transfer-related enquiries from brokers.
- Handle express transfer service requests.
- Discuss and coordinate daily tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc.).
- Perform UAT as assigned.
- Adapt to changing internal business requirements and expectations.
- Provide timely support for any ad-hoc/special requirements, e.g., attending AGMs.
- Work independently and under high pressure.
- Provide guidance to junior team members.
What will you bring to the role?
You will bring a solid foundation and understanding of the securities and transfer industry to support the daily operation tasks. Further knowledge for the role will be acquired through operation procedures, on-the-job training, and day-to-day job experience.
You would have some basic understanding related to the share registry business and securities markets. More importantly, you would need to have strong communication skills in English and Cantonese as you’ll closely work with various internal operations teams and client-facing teams, which would be valuable when there are changing expectations from clients.
Other key skills required for the role include:
- Degree holder, preferably in the banking or securities industry.
- Proficient in PC skills including MS Excel and Word.
- Proficient in written and spoken English and Cantonese.
If this sounds like an opportunity and team you’d love to be a part of, apply today
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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kowloon, Hong Kong SAR China Computershare Hong Kong Full timeLocation: Kowloon Bay, Hong Kong In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. We give you a world of potential We are actively recruiting for a Customer Operations Manager to join our team in our Megabox Office. The Customer...
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