Computershare Hong Kong | Customer Operations Manager
5 days ago
Location: Kowloon Bay, Hong Kong
In this office-based position you’ll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace.
We give you a world of potential
We are actively recruiting for a Customer Operations Manager to join our team in our Megabox Office.
The Customer Operations Securities Transfer Team sits under the Operations team responsible for providing back-end support for processing shareholders’ transfer requests and updating the company’s records in the system to reflect the new ownership.
A role you will love
The Customer Operations Manager - Securities Transfer is responsible for overseeing the day-to-day share transfer process to ensure a smooth operation of securities transactions, handling complicated cases and escalating potential fraud cases, updating the requirement of regulations to the procedure from time to time, and ensuring all transactions are processed in compliance with regulations.
Some of your key responsibilities will include:
- Securities Transfer Operations
- Ensure all transfer requests are processed within service level and comply with compliance.
- Liaise with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc.) and external parties (brokers and shareholders) to facilitate smooth operation of securities transactions.
- Review transfer documents for corporate holders and approve transfers above threshold.
- Monitor overall performance of the share transfer process, ensuring high-standard service is delivered to shareholders and to the satisfaction of management and as per client’s requirements.
- Process Improvement & Support
- Take up projects and drive initiatives where assigned to support new product development.
- Enhance operational efficiency by working with relevant internal stakeholders through process streamlining and improvement.
- Develop and review operational procedures, oversee reporting and control for the whole share transfer process.
- Risk Management
- Track and assess key performance and control indicators as part of the control assessment to help the share transfer functions including offshore vendor maintain an acceptable risk level in the daily operating environment.
- Act as point of escalation of exceptions and non-conformities resulting from legacy practices and processes.
- Address escalated matters in accordance with relevant handling procedures, code of conduct and ensure timely follow-up until satisfactory closure of the matter.
- Identify signs of potential issues, near misses, and red flags to resolve any inherent or emerging risks.
- Team Development
- Lead internal communication efforts through active communications to team members including regular meetings, announcements, and reports.
- Cross-train team members to upskill their skillsets to fully support between teams in peak season.
- Weekly performance meetings with Offshore Team to review their tasks performance and ensure their productivity meets the Management’s expectations.
What will you bring to the role?
You will be a degree holder, preferably with a background in the banking or securities industry. You will have experience in a supervisory capacity and working in an operations role. You will be self-motivated with a strong sense of responsibility. Highly adaptive in harmonizing experience and ways of doing things with Computershare’s culture and in doing the right thing.
Your strong problem-solving and strategic thinking skills will be valuable in order to succeed in this role. You will have excellent communication and writing skills in English and Chinese.
Additionally, you have the eagerness to grow your career in the share registry industry.
If this sounds like an opportunity and team you’d love to be a part of, apply today
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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