Shangri-La Group | Service Centre Officer

24 hours ago

hong kong, Hong Kong SAR China Shangri-La Group Full time
Career Opportunities: Service Centre Officer / Service Centre Officer (Overnight) (170873)

Requisition ID: 170873 - Posted - Hong Kong SAR - Island Shangri-La, Hong Kong - Rooms - Permanent

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for a Service Centre Officer / Service Centre Officer (Overnight) based at Island Shangri-La, Hong Kong

As a Service Centre Officer, we rely on you to:

  • Handle all incoming and outgoing calls promptly
  • Provide & record all guest messages and wake-up calls
  • Fulfill guest needs as requested according to the established standard
  • Perform any other duties as requested by management
  • Handle food and beverage reservations accurately

We are looking for someone who has:

  • Demonstrated teamwork
  • Good command of English, Cantonese and Putonghua
  • Able to work under pressure
  • Hotel experience would be an advantage

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

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