The Sterling Group | Senior Client Service Lead, Government and Public Sector
2 weeks ago
Our client is a leading regional information, communications and technology (ICT) service provider with a strong presence in Asia Pacific. They deliver end-to-end ICT solutions to help governments and enterprises realize business value through digital transformation and the innovative use of technology. They are now geared to prepare the region for the next wave of transformation and expanding rapidly in the region.
The Role:
Report to the CEO of the Company, as a senior executive responsible for originating and building executive relationships and pursuing strategic deals in the Government/Public sector in Hong Kong.
Responsibilities:
- Develop a 3-year portfolio and account growth strategy for the Government Sector, driving annual revenue from both existing and new accounts with high delivered margin.
- Assist in rebuilding the Government account team by identifying, approaching, and persuading suitable candidates.
- Work with the account team to shape and organize the required effort to support relationship development and opportunity pursuits.
- Integrate closely with HQ Strategic Business Group and capability groups (e.g., Client Service Units, Apps LOBS, Infra LOBS, Advanced Technologies, etc.) and other third parties (e.g., HW/SW vendors, SI vendors, etc.) to bring in new ideas and solutions to address client business needs.
- Promote and build the Company brand in the Public Sector via external market development events.
- Act as a strategic partner to clients and achieve a high client satisfaction score through a deep understanding of business needs via close client engagement and interaction.
- Develop a point of view or thought leadership once a year to strengthen the Company brand position in the marketplace.
- Develop local Government and Education specific campaigns.
- Identify and explore potential Government opportunities in Hong Kong.
- Leverage consulting skills and expertise in technology to create and generate value for clients, leading to strategic opportunities.
- Manage and align different client stakeholders, who often have different concerns, to lead to concrete sales origination.
- Together with the delivery leadership, oversee the successful delivery of sold projects and client satisfaction.
- Manage and collaborate with different Lines of Business to sell and deliver differentiated services to clients.
Requirements:
- Degree holder in Engineering, Computer Science, or a related discipline.
- 20 years or more in IT or ICT Consulting industry with 8 years or more experience focusing on the Public Sector.
- Understanding and ability to apply social styles techniques to manage stakeholders.
- Key account/client domain knowledge.
- Excellent communication skills and ability to work well with executive-level and management staff.
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