Support Engineer

1 week ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

SW9363 |08 Aug 2017 Support Engineer (Lotus Notes)Support standard Office Automation (OA) applications and Lotus Notes Mail System and support Confidential Mail System of the Government Provide helpdesk support services to Lotus Notes, PC and MWHD users, including but not limited to configuration of e-tokens / e-certificates in HQs and/or other remote offices Perform day-to-day LAN Administration jobs, maintain and perform troubleshooting of 50+ Windows 2003/2008/2012 and Linux servers running Lotus Notes Email System, Squid Proxy, Oracle Databases and other tailor-made applications; Conduct disaster recovery for OA systems and mail services (recovery of system and data from backup media); Monitor alerts of IT security systems and provide quick response to any suspicious virus and malware attacks; Set up, configure and troubleshoot MWHDs for end users in Headquarters and remote offices/institutions and install software patches and upgrade MWHDs where applicable; Install, configure and troubleshoot various commercial or in-house applications under Microsoft Windows platform or install software patches on PCs where applicable; Liaise and follow up with contractors on the maintenance of servers, PCs and MWHDs hardware. At least 2 years of working experienceon system administration in Microsoft Windows Servers / Active Directory (AD) / Network; or supporting Lotus Notes Mail System (preferably with experience in supporting Confidential Mail System of the Government) At least 1 year of working experience in maintaining and supporting IT systems in HKSARG. At least 2 years of working experience in maintaining and supporting MWHDs in iOS, Android or similar platform; and Certification in at least one of the professional bodies: MCSE / MCSA / MCITP (Server Administrator on Windows Server / Enterprise Administrator on Windows Server) / CCNA / IBM Certified System Administrator - Lotus Notes and Domino 8.5 or above / IBM Certified Associate - Lotus Notes and Domino 8.5 or above. #J-18808-Ljbffr


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