Support Engineer

3 days ago


Hong Kong Island, Hong Kong SAR China Swing Consulting Ltd. Full time

Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals. Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role. Working knowledge of Windows, MS Office 2010, or later and common desktop software. Ability to perform remote troubleshooting and provide clear instructions. Excellent problem-solving and multitasking skills. Customer-oriented attitude. Diploma in Computer Science or relevant field. #J-18808-Ljbffr


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