IT Support Engineer

1 day ago


Hong Kong Island, Hong Kong SAR China AT Global Services Limited Full time

AT Global Services is seeking potential talent who is attention to detail, accurate, responsible, independent, initiative, motivated, and interested in joining our IT Team. Reporting to Lead Operations Engineer, the IT Support Engineer position is a great opportunity for graduates to kickstart their pathway within the fintech industry, we provide on‑job training to identify and develop your career path. Responsibilities Provide first line technical support to internal stakeholders across different regions by logging, updating, and resolving helpdesk tickets in a timely manner. Prioritize and solve problems where possible, set customer expectations for follow‑up and escalates tickets to higher levels where appropriate. Perform daily IT operational tasks, such as password reset, account unlocking, IT equipment loan arrangement, IT services monitoring & report, etc. Install and configure computer hardware, operating systems and applications. Provide application support to office automation software, financial trading application and CRM / back‑office systems. Coordinate and follow up on tasks/projects assigned by the team leader. Require to work on shift duties. Requirements Non‑degree tertiary or above in Computer Engineering, Computer Science or related discipline. 2 years or above working experience in 1st tier IT support. Self‑motivated and strong sense of responsibilities. Problem solving and independence. Good communication skill and good command of written, spoken English. AT Global Services is a global trading solutions provider founded in 2017, providing consultation services to industry‑leading clients with advanced technology for excellent online trading experience. We are committed to nurturing our staffs as their skills, product knowledge, and commitment are instrumental in ensuring our business success. We provide all the necessary resources for our employees to grow and tackle all of their daily work challenges. Every member of the company has a clear and progressive career path, and we look forward to having talented people like yourself to be part of our successful journey. #J-18808-Ljbffr


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