Technical Support Engineer
2 days ago
About the job Technical Support Engineer Are you ready to join a fast-paced, global leader in financial technology? Our client is seeking aTechnical Support Engineer to provide first-line support in a dynamic, cutting-edge environment. This is a fantastic opportunity to work with a diverse set of technologies, advance your career, and contribute to the success of a rapidly growing international company at the forefront of banking and trading infrastructure. What You'll Be Doing: As a Technical Support Engineer, you'll be the first point of contact for users requiring technical support. Your responsibilities will include: First-line Support: Managing and resolving incidents and service requests through call-logging systems, as well as providing on-site support when necessary. Issue Escalation: Efficiently escalating incidents or requests to third-line support, third parties, or other teams when appropriate, ensuring timely resolutions. Customer Communication: Providing clear communication to customers regarding call assignment, resolution timescales, and ongoing status updates. Troubleshooting & Maintenance: Diagnosing and resolving technical issues, includingTCP/IP, LAN/WAN troubleshooting , anddesktop/laptop builds (HP/Dell). VIP Support: Providing specialized support to senior management and VIP users, ensuring their needs are prioritized and efficiently addressed. Collaboration: Working with other internal teams and external suppliers to maintain high service levels and continuously improve processes. System Maintenance: Ensuring the smooth operation and maintenance of desktop systems, laptops, and related technologies. What Were Looking For: We need a technically proficient and proactiveTechnical Support Engineer who is eager to work in a fast-paced, innovative environment. Ideal candidates will have: At least 1 year of desktop support experience , or aDegree in relevant IT field (computer science, engineering, data science, etc). English first working environment (cantonese / mandarin not required). Excellentorganizational skills , attention to detail, and the ability to prioritize tasks in a fast-paced environment. Apassion for innovation and a strong interest in the financial technology sector. Why This Role? Career Development: You'll have access to continuous professional development, including overseas technical training in your first few months and the opportunity to work with cutting-edge technology in the financial services industry. Innovative Environment: Join a forward-thinking team where your contributions will directly impact the success of the business. International team : Be surrounded by an international colleagues. Competitive Compensation: In addition to a competitive salary, enjoy performance-based bonuses and a comprehensive employee benefits package. If you're ready to grow your career in financial technology and take on new challenges, apply today and join a global leader in the industry #J-18808-Ljbffr
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