(Senior) Customer Service Officer
5 days ago
We are seeking a (Senior) Customer Service Officer to join our team. In this role, you will be responsible for handling customer inquiries and complaints through various channels, delivering excellent service, providing consultative solutions, and ensuring customer satisfaction. Responsibilities Provide efficient and professional customer service to handle inquiries, complaints, maintenance, and ad hoc service through call, live chat, and email. Deliver outstanding service by offering consultative solutions for customer satisfaction across various channels. Collaborate closely with different stakeholders to ensure effective service delivery to customers. Support ad hoc projects to ensure smooth team operations. Work 9 hours per day with shift rotations between 09:00 – 21:00 (including weekends & public holidays) and receive 8 days off per month. Qualifications HKCEE / HKDSE qualification or above. Fresh graduates are welcome to apply. Highly motivated and able to work independently with a strong sense of responsibility. A good team player who thrives in a team‑oriented environment. Excellent command of English, Cantonese, and Mandarin. Proficiency in Chinese word processing & MS Office is essential. Excellent service manner, positive thinking, and willingness to work under pressure. Candidates with more experience will be considered for the Senior Customer Service Officer role. Candidates with recognized insurance licenses (having passed IIQE examination paper 1, 2, 3) are at an advantage. Immediate availability is highly preferred. Hong Kong Technology Venture Company Limited is a Hong Kong‑listed company (SEHK: 1137). The Group develops HKTVmall, the largest 24‑hour online shopping mall in Hong Kong, and Shoalter Technology Limited, a technology provider on eCommerce solutions. #J-18808-Ljbffr
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Officer/ Senior Officer
3 days ago
Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full timeOfficer/ Senior Officer - Customer Services Deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries Provide general administrative and clerical support To perform...
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(Senior) Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Superhub Limited Full timeJoin a leading company in the growing Cloud Computing industry! We are looking for a Customer Service Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products...
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Senior Operation
3 days ago
Kowloon, Hong Kong SAR China BalanceVital Health Managment Limited Full timeSenior Operation & Customer Service Officer We are seeking an enthusiastic Senior Operation & Customer Service Officer to join our dynamic team at BalanceVital Health Management Limited. You will play a vital role in supporting the day-to-day operations of our organization, contributing to the success of our client-focused healthcare services. What you’ll...
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(Senior / Junior) Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Superhub Limited Full time(Senior / Junior) Customer Service Officer Add expected salary to your profile for insights Do you want to work in a leading company in a prosperous Cloud Computing industry? We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, you will join our primary contact team to assist customers in onboarding...
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Senior Officer
15 hours ago
Kowloon, Hong Kong SAR China Chow Tai Fook Life Insurance Company Limited Full timeSenior Officer / Officer, Customer Services Add expected salary to your profile for insights Chow Tai Fook Life Insurance Company Limited (Incorporated in Bermuda with limited liability ; “CTF Life” is proud of its rich, nearly 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of NWS Holdings Limited and one of the most well-established...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full timeResponsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...
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Senior Customer Services Officer – Ticketing
3 days ago
Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full timeA leading customer service firm in Hong Kong is seeking an Officer/Senior Officer to deliver high-quality service and ensure customer satisfaction through various communication channels. This role requires collaboration with teams to resolve inquiries, alongside providing administrative support. The ideal candidate has a diploma in Business Administration...
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Customer Service Project Officer
7 days ago
Kowloon, Hong Kong SAR China Groupe SEB Full timeCustomer Service Project Officer Join to apply for the Customer Service Project Officer role at Groupe SEB We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data‑driven...
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Senior Customer Service Officer
7 days ago
Kowloon, Hong Kong SAR China Hang Seng Bank Full timeSenior Customer Service Officer (Securities and Retail Margin Services) Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng...
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Customer Services Officer
14 hours ago
kowloon, Hong Kong SAR China HSBC Full timeCustomer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....