Customer Service Officer
5 days ago
Responsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional campaigns and client engagement initiatives. Support daily operations of the brokerage. Assist in implementing customer service policies and procedures to enhance operational efficiency. Maintain accurate records and prepare reports on departmental activities and metrics. Requirements Bachelor's degree in relevant discipline. Possession of relevant SFC licenses (Type 1 & 4) and solid experience in securities industry with experience in an internet brokerage firm or online financial services platform. Hands‑on experience in account opening, market activities, complaint management and related functions. Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members. Strong problem‑solving abilities and attention to detail. Proficiency in Cantonese, Mandarin and English. Candidates with extensive experience will be considered for the position of Senior Officer/ Assistant Manager. Application Questions How many years' experience do you have as a customer service representative? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Which of the following languages are you fluent in? Personal data collected will be used for recruitment purpose only. #J-18808-Ljbffr
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Customer Services Officer
5 days ago
Kowloon, Hong Kong SAR China Sun Job Consultants Full timeCustomer Services Officer Our client is dedicated to making Hong Kong trouble-free/unfinished decorations. It’s the leader of the Hong Kong Internet decoration industry, the decoration guy will bring new changes to the traditional decoration and home furnishing fields through the O2O model, continue to create value for users, and lead the development of...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Ultra Active Technology Limited Full timeSelling Audio Visual, Video Conference and Smart Office solutions to large companies. Duties Provide Maintenance Renewal Proposals to customers. Monitor equipment maintenance expiry dates. Office administration, e.g., document filing, update records. Assist customer service and administration supervisors. Job Requirements Degree/Higher Diploma/Diploma in...
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Officer/ Senior Officer
3 days ago
Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full timeOfficer/ Senior Officer - Customer Services Deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries Provide general administrative and clerical support To perform...
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Customer Experience Officer
5 days ago
Kowloon, Hong Kong SAR China Harmony New Energy Auto Service (Hong Kong) Limited Full timeResponsibilities Responsible for showroom customer services, such as answering calls, welcoming guests, and managing the front desk area Ensure great customer experience and answer enquiries in a proactive and positive manner Establish and maintain good relationship with customers Carry out administration work as required Qualifications Tertiary educated or...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Delken Group Limited Full timeOur client is a fast-growing and modern renovation company, they invite bright and energetic candidate for the following vacancy: Customer Service Officer RESPONSIBILITIES Contact and handle customer enquiry Identify inquiry and assign to sales Build system to monitor the process of renovation project Assist sales department to achieve sales target Identify...
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CUSTOMER SERVICES OFFICER
5 days ago
Kowloon, Hong Kong SAR China SOGO Hong Kong Co Ltd Full timeCustomer Service Officer Handle customers' enquiries and complaints (face-to-face, phone and email) Provide immediate support for customers Assist day-to-day operation of the Concierge / VIP Service Center / eStore collect centre / Call Center Shift duties are required and may need to work overtime according to actual needs Assist ad hoc tasks as assigned by...
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Customer Services Officer
19 hours ago
kowloon, Hong Kong SAR China HSBC Full timeCustomer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....
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(Senior) Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Superhub Limited Full timeJoin a leading company in the growing Cloud Computing industry! We are looking for a Customer Service Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Infocast Limited Full timeAdd expected salary to your profile for insights As a major contact point with customers, follow up enquires, assist in forming client retention to ensure smooth account operations. Background: Infocast is the solution-providing vendor offering the one-stop-shop financial solution to our enterprise clients. Enterprise solution team is mainly facing banks as...
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Customer Service Officer
5 days ago
Kowloon, Hong Kong SAR China Cornerstone Technologies Holdings Limited Full timeAdd expected salary to your profile for insights Cornerstone is the Company at leading position in EV charging services industry. We are now looking for a high caliberlike you to join us to fast-track your career with us. Responsibilities: Ensure all customer service handling procedure is in compliance with company policies and SOP Provide excellent customer...