Customer Service Officer

Add expected salary to your profile for insights As a major contact point with customers, follow up enquires, assist in forming client retention to ensure smooth account operations. Background: Infocast is the solution-providing vendor offering the one-stop-shop financial solution to our enterprise clients. Enterprise solution team is mainly facing banks as our client to offer securities trading, wealth management, and market data solutions. Responsibilities: Act as major contact point with customers to ensure smooth account operations Follow up enquiries, issues and requests from customers with accurate, timely and professional manner to ensure customer satisfaction Assist in forming client retention and sales strategies Solicit feedback from clients for ongoing product improvements Conduct product presentations and demonstrations for clients Liaise with both internal and external parties to organize marketing events Requirements: HKDSE/HKCEE or above 2 years of Customer Service/Account Management experiences. Fresh graduate will also be considered Exposure in brokerage or financial sector is preferred Good command of spoken and written Chinese and English, Putonghua will be an advantage Strong communication and presentation skills Self-motivated and work independently Good analytical and problem solving skills Good organizational skill and attention to details Able to work in a multi-task and fast pace environment Experience in HK and China Market Data Systems is a plus We Offer 5-day work week Discretionary Bonus Medical & Dental Insurance Variety of Leaves (e.g. Birthday, Marriage Leave etc.) Variety of company activities and training Free Fruits, Drinks & Snacks To Apply: We offer an attractive package including a medical insurance scheme and good career prospects for the right candidate. Interested parties please click “Quick Apply ” to send your Full Resume , stating the Date of Availability , Present and Expected Salary to apply. For more Company information, please visit our website at All information received will be kept strictly confidential and only for employment-related purposes. Unlock job insights AI Job match analysis Salary match Number of applicants Your application will include the following questions:How many years' experience do you have in a wealth management? How many years' experience do you have as a customer service representative? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have in a client services / account management role? Incorporated in 1996, INFOCAST LIMITED is a leading vendor of financial technology (FinTech) products and services in Hong Kong. We specialize in providing enterprise-level solutions and securities (stocks) trading platforms to banks and brokerages in Hong Kong and across Asia. We are also a HKEX-licensed market data vendor. We currently have over 100 IT related professionals in Hong Kong, serving over 150 bank and brokerage clients. Through our four core values of comprehensiveness, innovation, customer satisfaction and cost-effectiveness, we commit to deliver the highest quality tailor-made products and services to meet the needs of our clients. We apply the latest technologies and infrastructure to deliver the highest performance, resilience, robustness and security. All products also support multi-companies, multi-markets, multi-products, multi-currencies and multi-business models. As a complete trading solutions provider, our professional team ensures ongoing support and maintenance. To cope with our rapid growth of business in FinTech, we are now inviting high caliber candidates to join our company. Incorporated in 1996, INFOCAST LIMITED is a leading vendor of financial technology (FinTech) products and services in Hong Kong. We specialize in providing enterprise-level solutions and securities (stocks) trading platforms to banks and brokerages in Hong Kong and across Asia. We are also a HKEX-licensed market data vendor. We currently have over 100 IT related professionals in Hong Kong, serving over 150 bank and brokerage clients. Through our four core values of comprehensiveness, innovation, customer satisfaction and cost-effectiveness, we commit to deliver the highest quality tailor-made products and services to meet the needs of our clients. We apply the latest technologies and infrastructure to deliver the highest performance, resilience, robustness and security. All products also support multi-companies, multi-markets, multi-products, multi-currencies and multi-business models. As a complete trading solutions provider, our professional team ensures ongoing support and maintenance. To cope with our rapid growth of business in FinTech, we are now inviting high caliber candidates to join our company. To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Featured jobs Customer Service Representative Global Payments Asia-Pacific Ltd Kowloon Bay, Kwun Tong District, HK 2d ago Customer Service Officer 10d ago Customer service officer/ Service coordinator Hong Kong Labware Company Limited 14d ago What can I earn as a Customer Service Representative #J-18808-Ljbffr