Senior Customer Service Officer

7 days ago


Kowloon, Hong Kong SAR China Hang Seng Bank Full time

Senior Customer Service Officer (Securities and Retail Margin Services) Some Careers Have More Impact Than Others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Senior Customer Service Officer, Securities and Retail Margin Services, reporting to Manager, Relationship Management. Principal Responsibilities Handle securities and FX margin trading enquiries from premium customers Provide excellent customer services and execute customer dealing orders promptly and accurately Handle customer complaints and support daily operations to ensure all activities are in compliance with the requirements of the Bank and regulatory authorities Propose and implement streamlining initiatives to improve operational efficiency Requirements Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered Passes in the Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a must Proven experience in retail banking with knowledge of securities trading or FX margin trading operations Willing to work shift hours Ability to communicate effectively, embrace change and overcome challenges Ability to be resilient in face of difficult situations Strong desire to learn and resolve problems in a new way Strong self-motivation, with the ability to work independently and under pressure Proficiency in both English and Chinese, with fluency in Putonghua an advantage The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks. Issued by Hang Seng Bank Limited #J-18808-Ljbffr



  • Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full time

    Officer/ Senior Officer - Customer Services Deliver excellent service based on customer service protocol and ensure customer satisfaction via telephone calls, WhatsApp and/or in-person Cooperate with other teams to ensure timely resolution of customer requests and problems for ticketing enquiries Provide general administrative and clerical support To perform...


  • Kowloon, Hong Kong SAR China Superhub Limited Full time

    Join a leading company in the growing Cloud Computing industry! We are looking for a Customer Service Officer to support clients in onboarding and managing their cloud services. You will be the first point of contact for subscription and billing inquiries, providing friendly and professional assistance. Training will be provided on Microsoft cloud products...

  • Senior Operation

    3 days ago


    Kowloon, Hong Kong SAR China BalanceVital Health Managment Limited Full time

    Senior Operation & Customer Service Officer We are seeking an enthusiastic Senior Operation & Customer Service Officer to join our dynamic team at BalanceVital Health Management Limited. You will play a vital role in supporting the day-to-day operations of our organization, contributing to the success of our client-focused healthcare services. What you’ll...


  • Kowloon, Hong Kong SAR China Superhub Limited Full time

    (Senior / Junior) Customer Service Officer Add expected salary to your profile for insights Do you want to work in a leading company in a prosperous Cloud Computing industry? We are seeking a driven and customer-oriented Customer Service Officer to join our dynamic team. In this role, you will join our primary contact team to assist customers in onboarding...

  • Senior Officer

    17 hours ago


    Kowloon, Hong Kong SAR China Chow Tai Fook Life Insurance Company Limited Full time

    Senior Officer / Officer, Customer Services Add expected salary to your profile for insights Chow Tai Fook Life Insurance Company Limited (Incorporated in Bermuda with limited liability ; “CTF Life” is proud of its rich, nearly 40-year legacy in Hong Kong. CTF Life is a wholly-owned subsidiary of NWS Holdings Limited and one of the most well-established...


  • Kowloon, Hong Kong SAR China Zircon Securities (HK) Limited Full time

    Responsibilities Handle customer inquiries, complaints, and escalations in a timely and professional manner, implementing resolutions to maintain high levels of client satisfaction. Handle client account opening processes, ensuring accuracy, efficiency, and adherence to SFC requirements. Coordinate and execute market-related activities, including promotional...


  • Kowloon, Hong Kong SAR China Hong Kong Ticketing (International) Limited Full time

    A leading customer service firm in Hong Kong is seeking an Officer/Senior Officer to deliver high-quality service and ensure customer satisfaction through various communication channels. This role requires collaboration with teams to resolve inquiries, alongside providing administrative support. The ideal candidate has a diploma in Business Administration...


  • Kowloon, Hong Kong SAR China Groupe SEB Full time

    Customer Service Project Officer Join to apply for the Customer Service Project Officer role at Groupe SEB We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data‑driven...


  • kowloon, Hong Kong SAR China HSBC Full time

    Customer Services Officer Location: Tsim Sha Tsui, Hong Kong SAR Salary: HKD 21,000 – 23,000 per month Hiring for entry level, full-time position. Fresh graduates are also welcome. Responsibilities Handle irregular refunds, conduct investigations, and resolve cases by liaising with merchants, vendors, cardholders, member banks, and internal departments....


  • Kowloon, Hong Kong SAR China SEB Asia Limited Full time

    We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data-driven decision-making, and cross-cultural collaboration. The successful candidate will coordinate regional initiatives, drive...