Customer Service Project Officer

3 days ago

Kowloon, Hong Kong SAR China SEB Asia Limited Full time

We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data-driven decision-making, and cross-cultural collaboration. The successful candidate will coordinate regional initiatives, drive performance improvements, and support digital transformation in customer service practices. What’s in it for you Customer Service Performance Management Lead regular performance reviews with APAC markets, conduct root cause analysis, and develop action plans for continuous improvement. Support data visualization and animate BI tools to enhance efficiency and team engagement. Promote adoption of new processes and technologies to reduce manual work and digitize operations. Order Management Optimization Collect market feedback on current order management processes and identify common improvement areas. Propose and implement standardized workflows across markets to streamline operations. Act as APAC coordinator for group-level projects, ensuring alignment with regional standards and market needs. Efficiency & Process Improvement Identify inefficiencies through data analysis and stakeholder input. Design and implement optimized, standardized processes across the region. Foster a culture of continuous improvement and innovation within the customer service function. Supply Chain Collaboration Partner with supply chain teams to align customer service strategies and improve service reliability. Support change management initiatives to ensure smooth transitions and minimal disruptions. Communicate effectively across diverse cultures and proactively take ownership of tasks and initiatives. Data & AI Integration Demonstrate interest in data analytics and apply IT technologies, e.g., AI or tools, to drive innovation and efficiency in customer service processes. Explore opportunities to integrate AI tools to digitalize the process to enhance performance and the customer service operations. Who we are looking for Degree in Data Science, Computer Science, Supply Chain, Business or related discipline. Minimum of 3 years of experience in business improvement, operation excellence or a related role (more experience will be considered for the Senior position). Strong interpersonal and influencing skills. Ability to drive change and align cross-functional teams. Proven experience in coordinating projects and improving processes. Passion for continuous improvement and familiarity with data visualization or AI tools. Excellent communication, organizational, and problem-solving skills. Fluent in English and Chinese. We offer attractive remuneration package to the right candidate including 5-day work, double pay, discretionary bonus, family leave & birthday leave, medical, dental, life insurance scheme, etc. Interested parties please apply with full resume with expected salary and current salary to Human Resources Department. Applicant Questions How many years' experience do you have as a Customer Service Role? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Which of the following languages are you fluent in? How many years' experience do you have as a Continuous Improvement Analyst? #J-18808-Ljbffr

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