Customer Service Project Officer

Customer Service Project Officer Join to apply for the Customer Service Project Officer role at Groupe SEB We are looking for a motivated and dynamic Customer Service Project Officer / Senior Officer to lead and enhance customer service operations across APAC. This role is ideal for someone passionate about process improvement, data‑driven decision‑making, and cross‑cultural collaboration. The successful candidate will coordinate regional initiatives, drive performance improvements, and support digital transformation in customer service practices. Key Responsibilities Customer Service Performance Management – Lead regular performance reviews with APAC markets, conduct root‑cause analysis, and develop action plans for continuous improvement. Support data visualization and animate BI tools to enhance efficiency and team engagement. Promote adoption of new processes and technologies to reduce manual work and digitize operations. Order Management Optimization – Collect market feedback on current order‑management processes, identify common improvement areas, propose and implement standardized workflows across markets, and act as APAC coordinator for group‑level projects. Efficiency & Process Improvement – Identify inefficiencies through data analysis, design and implement optimized standardized processes, and foster a culture of continuous improvement and innovation within the customer service function. Supply Chain Collaboration – Partner with supply‑chain teams to align customer‑service strategies, improve service reliability, support change‑management initiatives, and communicate effectively across diverse cultures. Data & AI Integration – Demonstrate interest in data analytics, apply IT technologies (e.g., AI or tools), and explore opportunities to integrate AI tools to digitalize processes and enhance performance. Qualifications Degree in Data Science, Computer Science, Supply Chain, Business or related discipline. Minimum of 3 years of experience in business improvement, operational excellence or a related role (more experience considered for the Senior position). Strong interpersonal and influencing skills. Ability to drive change and align cross‑functional teams. Proven experience in coordinating projects and improving processes. Passion for continuous improvement and familiarity with data visualization or AI tools. Excellent communication, organizational, and problem‑solving skills. Fluent in English and Chinese. Benefits We offer an attractive remuneration package to the right candidate, including a 5‑day workweek, double pay, discretionary bonus, family leave & birthday leave, medical, dental, and life insurance scheme. Interested parties please send your full resume with detailed working experience, availability, current and expected salary to Human Resources Department by clicking the apply button. Company Overview Groupe SEB, the world leader in small household equipment, operates in almost 150 countries and has over 8 billion € sales. With a diversified product range and a multi‑brand strategy, the company owns world‑famous brands such as Tefal, Lagostina, WMF, Krups, Rowenta, and Moulinex, as well as local brands. Groupe SEB has 34 000 employees in 60 countries, shares common values, and is committed to sustainable development and innovation. SEB Asia, our Hong Kong office, composes a regional team for Asia Pacific, strategic marketing for global categories, commercial team for Hong Kong and Southeast Asia markets, and the Group Asia Sourcing platform to develop new product offers for our global markets. To fuel its sustainable growth and long‑term strategy, we invite talented and energetic individuals to join our professional team. #J-18808-Ljbffr