Logistics Merchant Support Associate
4 days ago
3 days ago Be among the first 25 applicants
Direct message the job poster from SHOPLINE
Talent Acquisition @ SHOPLINE | Overseas RecruitmentWHAT YOU'LL BE DOING:
- Build and sustain solid business relationships with key accounts and with people at all levels.
- Gather extensive knowledge of e-commerce and different logistics solutions among various SHOPLINE merchants.
- Collect feedback on logistics from accounts, while understanding the reasons and use cases of every feedback.
- Proposals that speak to key accounts' wide range of requests, concerns, and objectives.
- Create new plans and strategies to drive logistics business volume from merchants.
- Deal with daily logistics matters to ensure smooth delivery progress and experience to merchants and their consumers.
- Work closely with cross-functional teams to develop new business strategies in logistics.
- Work closely with logistics partners and handle operational duties.
- Review and revise cooperation plans based on both internal and partner needs.
- Evaluate the effectiveness of working relationships with logistics partners, and always look for ways to improve.
- Build and maintain a solid business relationship with domestic customers which includes client visits and relationship management.
- Support Sales team and provide all necessary back-end operational assistance to the team.
- Support Sales team to develop sales plans, strengthen customer relationships and ensure market objectives are met.
WHO WE ARE LOOKING FOR:
- Minimum 2 years relevant experience in Logistics, Supply Chain, e-commerce
- Past experience of customer service, account management, courier service operations, sales support
- Ability to build strong relationships with 3PL
- Ability to effectively promote the use of the company's technology with potential clients; warehouse operations would be an advantage
- Proficient in both written and spoken in English and Chinese (Mandarin)
- Excellent attention to detail and organizational skills
- Good judgment and interpersonal communication skills
- Well-developed analytical and problem-solving skills
- Works harmoniously and effectively with others as part of a team
Associate
Employment typeFull-time
Job functionSupply Chain
IndustriesSoftware Development
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