Logistics Merchant Support Associate

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China SHOPLINE Full time

3 days ago Be among the first 25 applicants

Direct message the job poster from SHOPLINE

Talent Acquisition @ SHOPLINE | Overseas Recruitment

WHAT YOU'LL BE DOING:

  • Build and sustain solid business relationships with key accounts and with people at all levels.
  • Gather extensive knowledge of e-commerce and different logistics solutions among various SHOPLINE merchants.
  • Collect feedback on logistics from accounts, while understanding the reasons and use cases of every feedback.
  • Proposals that speak to key accounts' wide range of requests, concerns, and objectives.
  • Create new plans and strategies to drive logistics business volume from merchants.
  • Deal with daily logistics matters to ensure smooth delivery progress and experience to merchants and their consumers.
  • Work closely with cross-functional teams to develop new business strategies in logistics.
  • Work closely with logistics partners and handle operational duties.
  • Review and revise cooperation plans based on both internal and partner needs.
  • Evaluate the effectiveness of working relationships with logistics partners, and always look for ways to improve.
  • Build and maintain a solid business relationship with domestic customers which includes client visits and relationship management.
  • Support Sales team and provide all necessary back-end operational assistance to the team.
  • Support Sales team to develop sales plans, strengthen customer relationships and ensure market objectives are met.

WHO WE ARE LOOKING FOR:

  • Minimum 2 years relevant experience in Logistics, Supply Chain, e-commerce
  • Past experience of customer service, account management, courier service operations, sales support
  • Ability to build strong relationships with 3PL
  • Ability to effectively promote the use of the company's technology with potential clients; warehouse operations would be an advantage
  • Proficient in both written and spoken in English and Chinese (Mandarin)
  • Excellent attention to detail and organizational skills
  • Good judgment and interpersonal communication skills
  • Well-developed analytical and problem-solving skills
  • Works harmoniously and effectively with others as part of a team
Seniority level

Associate

Employment type

Full-time

Job function

Supply Chain

Industries

Software Development

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