Officer (Customer Service) – Member Solution (BCT-MSD03)

Responsibilities Support Business Development Department’s marketing functions and business operation flow, including project management, product promotion, client/channel events, KYC/AML cases follow-up, sales related documents/forms screening and follow-up, etc. Support account managers and relationship managers with sales activities, such as sales...

This role is to manage and serve designated clients for pension schemes through defined service standards and a consultative service model. Gather and communicate client feedback to drive continuous improvement of products and service capabilities, to achieve client retention. Key Responsibilities Serve assigned clients in managing their pension schemes and...

This role is to develop business with designated channels and/or client segments to achieve the assigned sales and new business profitability targets. This involves building and deepening relationships with different channels and client segments by conducting regular visits, meetings, trainings, and seminars. Key Responsibilities Perform the sales flow...

A financial services company in Hong Kong seeks an Officer for Customer Service to manage MPF and ORSO inquiries. Responsibilities include processing transactions and promoting digital tools. The ideal candidate has a Bachelor's degree, at least 2 years' experience in banking or finance, and good communication skills in English and Chinese. This role offers...

Responsibilities Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily. Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction. Support and...

Responsibilities: Serve as a liaison person to oversee the daily operation of Member Services Office, including but not limited to engaging members, roster planning, budgeting and recruiting junior staff; Supervise a team of full-time and part-time staff in providing quality counter services; Maintain a good relationship with members by answering enquiries...

A leading property development company in Hong Kong is seeking a Customer Services Officer to join their Building Management Team at Pacific Place. The role involves handling customer inquiries, providing quality service to premium members, and participating in events. Candidates should have a diploma and a minimum of 2 years in customer service, with...

Senior Officer, Communications & External Affairs and Member Services The Law Society seeks applications from enthusiastic and responsible person to fill the challenging position of Senior Officer in Communications & External Affairs and Member Services Department. Job Duties Assist in the organisation of functions and activities, classes, seminars,...

An established community service organization in Hong Kong is seeking a Member Services Supervisor to oversee daily operations and ensure excellent customer satisfaction. Candidates should have a degree preferably in Business Administration or Hospitality Management, with at least 3 years of related experience including supervisory roles. Proficiency in...

This role is to drive product and content development with data analytics to champion BCT’s strategic proposition, manage corporate projects to capitalize business opportunities and establish divisional governance to enhance operational efficiency by contributing in two or more of the following workstreams: Product, Content, Data, Project or Governance....