Senior Member Services Officer

3 days ago


Hong Kong Island, Hong Kong SAR China YMCA of Hong Kong Full time

Responsibilities: Serve as a liaison person to oversee the daily operation of Member Services Office, including but not limited to engaging members, roster planning, budgeting and recruiting junior staff; Supervise a team of full-time and part-time staff in providing quality counter services; Maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily; Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction; Perform other ad hoc duties as assigned. Requirements: Degree in Business Administration preferable or any related discipline; Minimum 5 years’ related working experience with at least 1-2 years in supervisory level; Solid experience in customer experience is an absolute advantage; Excellent command in written and spoken in English and Chinese (including Putonghua); Proficiency in Microsoft Office; Customer-oriented, responsible, independent and strong interpersonal skills; Shift duty is required (Mon – Sun); Immediate available is highly preferred. More Job Information Salary 25000 - 28000 / MONTH Job Function 醫療護理 · 社福 - 其他職位 Location 尖沙咀 Employment Term 全職 長期 Education 學士 #J-18808-Ljbffr



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