Member Services Officer

2 days ago


Hong Kong Island, Hong Kong SAR China YMCA OF HONG KONG Full time

Responsibilities Serve as a liaison person to oversee the daily operation of Member Services Office and maintain a good relationship with members by answering enquiries and handling complaints efficiently and satisfactorily. Coordinate and communicate with various extra-departmental stakeholders to ensure a high level of customer satisfaction. Support and monitor membership programme planning, development, coordination, instructor management and review to ensure all programmes satisfied professional standards. Perform other ad hoc duties as assigned by the supervisor. Requirements Degree in Business Administration or Hospitality Management preferable or any related discipline. Minimum 3 years’ related working experience with at least 1-2 years in supervisory level. Solid experience in customer services is an absolute advantage. Good communication and interpersonal skills in spoken English, Cantonese & Mandarin, also good command in written English & Chinese. Proficiency in Microsoft Office. Customer-oriented, responsible, independent, self motivated & strong interpersonal skills. Shift duty is required (Mon – Sun). Immediately available is highly preferred. More Job Information Job Function 推廣 · 銷售 · 客戶服務 - 其他職位 Location 尖沙咀 Employment Term 全職 Education 學士 #J-18808-Ljbffr


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