Assistant Manager, Digital

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

Job Description - Assistant Manager, Digital & Experience Innovation (240732)

Assistant Manager, Digital & Experience Innovation - ( 240732 )

Responsibilities:

  • Design and implement new digital services and experience initiatives on HKIA's official "My HKG" mobile application, online service booking platform, and other digital channels for a smart airport experience to passengers
  • Co-work with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications for operational efficiency and enhanced user experience, including AI Chatbot and robotics, etc.
  • Support the implementation of recommendation engine for personalized passenger services (e.g. recommendations of airport services, facilities, shops, etc.) to enhance their experience
  • Analyze passenger behavior, market trends, and performance metrics to inform product decisions and optimize the passenger experience
  • W ork with data scientists and analysts to d evelop and implement A/B testing and other data-driven approaches to validate product hypotheses
  • Establish and nurture partnerships in technology sectors (e.g. TravelTech, LifestyleTech, FinTech, Insurtech, etc.) to introduce innovative services for passengers
  • Evaluate technical feasibility of new features and ensure alignment between business requirements and technical solutions , including actively participating in technical discussions, technical document reviews
  • Drive other digital operation initiatives and automation projects as required
  • Supervise project plans and execution, coordinating with internal user departments, external contractors, vendors and business partners
  • Foster an innovative culture within the team

Requirements:

  • Degree holder preferably in Computer Science, Information Technology, Data Science/Analytics, Information system, Business Administration with strong technology focus or other related discipline
  • Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements, with track records in driving changes for transformational projects, and implementing new technology use cases
  • Strong business acumen, creative mindset, and entrepreneurial spirit
  • Good leadership, interpersonal and presentation skills
  • Knowledge in business data analytics tools, such as tableau and dashboards will be a credit
  • Excellent command of both written and spoken English & Chinese (i.e. Cantonese & Putonghua)
  • Proficiency in MS Office (i.e. Word, Excel and PowerPoint)
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