Assistant Manager, Digital

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Airport Authority Hong Kong Full time

Job Description - Assistant Manager, Digital & Experience Innovation (240732)

Assistant Manager, Digital & Experience Innovation - ( 240732 )

Responsibilities:

  • Design and implement new digital services and experience initiatives on HKIA's official "My HKG" mobile application, online service booking platform, and other digital channels for a smart airport experience to passengers
  • Co-work with internal departments and technology partners to devise use cases and proof of concepts for Generative AI and new-tech applications for operational efficiency and enhanced user experience, including AI Chatbot and robotics, etc.
  • Support the implementation of recommendation engine for personalized passenger services (e.g. recommendations of airport services, facilities, shops, etc.) to enhance their experience
  • Analyze passenger behavior, market trends, and performance metrics to inform product decisions and optimize the passenger experience
  • W ork with data scientists and analysts to d evelop and implement A/B testing and other data-driven approaches to validate product hypotheses
  • Establish and nurture partnerships in technology sectors (e.g. TravelTech, LifestyleTech, FinTech, Insurtech, etc.) to introduce innovative services for passengers
  • Evaluate technical feasibility of new features and ensure alignment between business requirements and technical solutions , including actively participating in technical discussions, technical document reviews
  • Drive other digital operation initiatives and automation projects as required
  • Supervise project plans and execution, coordinating with internal user departments, external contractors, vendors and business partners
  • Foster an innovative culture within the team

Requirements:

  • Degree holder preferably in Computer Science, Information Technology, Data Science/Analytics, Information system, Business Administration with strong technology focus or other related discipline
  • Minimum 6 years of relevant work experience in business/operations management, leveraging new technologies for business performance enhancements, with track records in driving changes for transformational projects, and implementing new technology use cases
  • Strong business acumen, creative mindset, and entrepreneurial spirit
  • Good leadership, interpersonal and presentation skills
  • Knowledge in business data analytics tools, such as tableau and dashboards will be a credit
  • Excellent command of both written and spoken English & Chinese (i.e. Cantonese & Putonghua)
  • Proficiency in MS Office (i.e. Word, Excel and PowerPoint)
#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time

    Join Our TeamOvolo Group is a leading hospitality company that is passionate about delivering exceptional experiences for our guests. We are committed to attracting and retaining top talent who share our values and are excited about the opportunity to contribute to our success.About the RoleWe are currently seeking a highly skilled and motivated Digital...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: DEX - Digital Experience Hong Kong Special Administrative Region of China Cathay Pacific Application Deadline10 Mar 2025 Role Introduction Reports to: Digital...

  • Digital Solutions Manager

    60 minutes ago


    Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    Digital Solutions Manager Role OverviewWe are seeking an exceptional Digital Solutions Manager to join our team at the West Kowloon Cultural District Authority. As a key member of our operations team, you will play a crucial role in leading the implementation of business processes and CRM system improvements. This is an exciting opportunity for a highly...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    Key ResponsibilitiesAs a Digital Marketing Solutions Manager at West Kowloon Cultural District Authority, your key responsibilities will include:Developing and implementing effective digital marketing strategies to drive business growth.Collaborating with cross-functional teams to identify opportunities for digital transformation and implement initiatives to...

  • Staff Reporter

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Infopro Digital Full time

    Central Banking is seeking a staff reporter based out of its Hong Kong bureau (or working remotely in another Asian financial centre, such as Singapore) to cover central bank issues across the APAC region.The successful candidate will be a self-starter, able to work independently to cover the most important issues across the region, while developing a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    We are seeking an experienced product analytics professional to join our Digital Experience Department (DEX) as the Assistant Manager Digital Products Insights. In this role, you will play a critical part in driving data-informed decision-making across our product teams.Your responsibilities will include collaborating with cross-functional teams to gather...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    Job SummaryThe West Kowloon Cultural District Authority is seeking an experienced Digital Transformation Manager to lead the implementation of CRM systems and digital marketing solutions. The ideal candidate will have a strong background in IT project management, with experience in CRM or customer loyalty systems.About UsThe West Kowloon Cultural District...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    (Ref. No.: 3/03/MDMP/CCM/HKTDC) The Hong Kong Trade Development Council ("HKTDC"), the statutory organisation promoting Hong Kong's external trade, is looking for a dynamic and high caliber professional to join our Corporate Communications & Marketing Department. Responsibilities: Devise and execute digital content plans and manage the relevant promotion...


  • Hong Kong, Central and Western District, Hong Kong SAR China Canada Goose Full time

    What You'll Do:We're seeking a highly organized and detail-oriented individual to join our team as a Marketing Professional. In this role, you will assist in the delivery of marketing collateral, coordinate marketing projects, and support the planning and execution of events.As a Digital Marketing Specialist, you will be responsible for assisting in the...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    At HSBC, we're committed to helping our clients manage and grow their wealth for generations to come. As a Digital Content Strategist, you'll play a crucial role in shaping the digital experience of our high net worth and ultra-high net worth clients.The successful candidate will lead and implement Digital CIO initiatives, including championing key digital...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

    HKT's Digital Ventures aim to revolutionize the digital ecosystem by integrating fintech, loyalty rewards, and e-commerce services. We are looking for a skilled Marketing Executive to help us achieve this vision.Job DescriptionThis role involves assisting managers in developing and planning marketing strategies for our lines of business. You will also be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Trade Development Council Full time

    Job Description:We are seeking a detail-oriented and self-motivated Digital Content Coordinator to assist in coordinating, developing, and distributing digital content and marketing collaterals. The appointee will be responsible for researching, creating, proofreading, and polishing product content, descriptions, and keywords for various industries.Main...


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: Digital Product Manager - Conversational AI DEX - Digital Experience Hong Kong Special Administrative Region of China Cathay Pacific Application Deadline24 Mar...


  • Hong Kong, Central and Western District, Hong Kong SAR China Comms8 Marketing Full time

    About Comms8 MarketingWe are a dynamic marketing agency specialising in delivering innovative and effective solutions to clients across diverse industries. With a strong emphasis on strategic planning and creative execution, we pride ourselves on our ability to craft compelling narratives and engage audiences through impactful campaigns.Job OverviewThis role...


  • Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full time

    Job OverviewAt West Kowloon Cultural District Authority, we are seeking an exceptional candidate to join our team as a Digital Marketing Solutions Manager. This is an exciting opportunity for someone who is passionate about delivering innovative digital marketing solutions and driving business growth.About the RoleWe are looking for a highly skilled and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Centre for Oncology and Immunology Full time

    The Centre for Oncology and Immunology Limited is seeking a highly skilled Senior Executive Assistant to join its team. The ideal candidate will possess excellent communication skills, be able to work effectively in a multidisciplinary environment, and have prior experience in event planning, content development, and digital marketing.The successful...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zung Fu Company Limited Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Zung Fu Company Limited. Responsibilities Report directly to the Director of Digital to execute a digital transformation roadmap that aligns with company goals, leveraging technologies to enhance operations. Lead and drive discussion between cross-functional...


  • Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full time

    About the RoleWe are seeking a Digital Transformation Manager to join our team. As a key member, you will drive business impact through digital innovation and growth initiatives.


  • Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full time

    Company OverviewCathay Pacific Airways Limited is a world-renowned airline that strives to deliver exceptional customer experiences through innovative digital solutions. Our ambition is to be one of the best service brands globally, and our Conversational AI plays a pivotal role in enhancing customer interactions across our digital platforms.Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Role SummaryThe Digital Content Manager is responsible for creating engaging digital content to support the marketing efforts of Mass Transit Railway's Academy. This role involves developing and implementing content creation and management strategies to drive engagement and conversion across various digital channels.About the JobThe ideal candidate will have...