Senior Customer Experience

Senior Customer Experience Officer/ Customer Experience Officer Add expected salary to your profile for insights The Customer Experience Officer is the first point of contact for visitors and callers, delivering friendly and professional assistance while ensuring smooth communication and service flow. This role focuses on handling enquiries promptly,...

A leading banking institute in Hong Kong is looking for a Senior Customer Experience Officer to be the first point of contact for visitors and callers. This role involves handling enquiries, managing reception operations, and maintaining CRM data to enhance member satisfaction and service quality. The ideal candidate should have at least 2 years of...

A global insurance provider in Hong Kong is seeking a Senior Executive, Operations-Customer Service to manage customer inquiries and provide support for underwriting and claims. The ideal candidate possesses a diploma with 2 to 4 years of experience in a call center environment, excels in complaint handling and communication, and is proficient in both...

A leading telecommunications provider in Hong Kong is seeking a Senior Customer Service Manager to enhance customer-centric initiatives. The role involves overseeing customer complaints, collaborating with cross-functional teams, and leading a team of service representatives. Candidates should have over 5 years of experience in customer service management,...

A major event management company in Hong Kong is seeking a Senior Customer Services Officer to provide efficient operations and handle customer inquiries. The ideal candidate will have a Bachelor’s degree, at least 3 years of experience in Customer Services, and excellent interpersonal skills. This full-time role involves working under pressure during...

Add expected salary to your profile for insights Promptly and professionally handle customer complaints to ensure effective resolution. Perform routine quality management tasks, including drafting Standard Operating Procedures (SOPs), following up on deviations, conducting risk assessments, and managing change control processes. Coordinate with other...

Senior Manager, Network Quality and Customer Experience Assurance Oversee and address customer complaints across multiple channels related to mobile network services, including conducting in-depth complaint analysis and providing management support for VIP complaints Perform big data analysis to enhance Network Performance and Customer Satisfaction Design &...

A leading bank in Hong Kong is seeking a Senior Officer/Officer for the Customer Centre in Personal Banking. The role involves providing one-stop service for customers through various channels, ensuring high customer satisfaction. Applicants should have experience in the banking or call centre industry and possess strong communication skills. A competitive...

A leading insurance service provider in Hong Kong is seeking an Insurance Customer Service Senior Officer to handle customer enquiries and complaints related to insurance operations. The ideal candidate will possess strong communication skills in both English and Chinese, and be proactive and detail-oriented. This role requires collaboration with internal...

This position is pivotal to our customer service model transition project, aimed at elevating the overall customer experience. The successful candidate will lead initiatives to enhance customer satisfaction, streamline service processes, and ensure consistent quality through robust QA practices. Beyond the transition phase, the role will carry long-term...