Customer Service and Marketing Officer

5 days ago

Kowloon, Hong Kong SAR China Asia Pacific RT (Hong Kong) Limited Full time

We are APRT (Hong Kong) Ltd., the local operator of Ruby Tuesday, a leading International Dining Concept. We are seeking a talented individual to handle customer inquiries, cultivate relationships, and contribute to our marketing efforts. This unique role offers the opportunity to combine excellent communication skills with creative marketing solutions, driving customer satisfaction and brand growth in a dynamic environment. Responsibilities Customer support, handling customer inquiries received via the hotline, email, and social media channels. Membership/ Loyalty Program support, including status checks, promotional programs, and mobile app updates, etc. Prepare customer service reports with reviews related to loyalty program activities, product, and service quality. Support the marketing team with material/ inventory management for Local Store Marketing (LSM) initiatives. Handle ad-hoc duties as assigned by your supervisor. Requirements Marketing knowledge or experience. Ability to multitask and prioritize effectively. University graduate fluent in both English and Chinese. Please apply with details of your qualifications, work experience (fresh graduates are welcome) and expected salary APRT Hong Kong Ltd. is an equal opportunity employer and welcomes applications from anyone and everyone, but you must have the right to live and work in Hong Kong. Any Personal Data collected will be used for recruitment purposes only. If you are successful, we promise to do our best to provide you with a happy, rewarding work environment. Application Questions Have you worked in a call centre before? How many years' experience do you have as a marketing officer? How many years' experience do you have in digital marketing? Which of the following statements best describes your right to work in Hong Kong? Which of the following languages are you fluent in? What's your expected monthly basic salary? How much notice are you required to give your current employer? Full-time Customer Service Officer (5-days work) Central, Central and Western District, HK #J-18808-Ljbffr

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