Customer Service Manager
2 weeks ago
Lead and manage the customer service team to deliver high-quality support to online customers Develop and monitor Key Performance Indicators (KPIs) to ensure team efficiency and outstanding service standards Oversee the effective use of ticketing systems for timely and professional responses to customer inquiries, including product information, order status, and post‑sales support Ensure smooth coordination with internal departments for seamless order processing and resolution of escalations or exceptions Enhance and maintain robust systems for detecting, preventing, and monitoring online fraud Supervise the timely resolution of payment disputes and chargebacks in accordance with internal guidelines Investigate customer complaints and coordinate with internal and external stakeholders to resolve issues in line with company policies Serve as the key liaison with payment gateway representatives Compliance Develop and maintain website policies, terms and conditions Continuously monitor and stay up to date with regulatory standards for product and ingredient compliance across all target markets Improve organization operation workflow, procedures and policies and procedures and ensure full compliance by all department members Requirements Bachelor’s degree in Marketing, Supply Chain Management, Business Administration or equivalent Minimum 5 years customer service supervisory experience with ability to develop systems and procedures to enhance performance for customer services Good command of spoken and written English. Multi-languages would be an advantage Strong ability to deal with difficult people with excellent complaint handling skills Must have strong attention to details and customer focus Experience in online selling platform for Beauty product category is an advantage Experience in payment gateway system and/or fraud processing is an advantage We offer friendly team environment, good career prospect, also attractive remuneration package, together with other benefits like five‑day work week, flexible working hours, double pay, medical and dental insurance. Interested parties please send full resume with available date, present and expected salary by clicking Apply Now for an interview All personal data collected will be used for recruitment purpose only. Application Questions Which of the following statements best describes your right to work in Hong Kong? About the Company STYLEVANA is a one stop online shop to purchase the trendiest Asian beauty products We Empower You to Lead. At STYLEVANA, we will equip you with the tools and support to advance the future of online shopping for beauty and fashion. We are a team of result-driven, eager executors that have the desire to build something greater. Our core values are – Passion, Teamwork, Initiative and Courage, all which drives our strategy and decisions. With our fast-paced growth, we have opportunities for all passionate individuals that look to be a key player in our journey Customer Services Supervisor with QA role (5 Days No Shift) – Silver Talent Corporation Limited #J-18808-Ljbffr
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Manager, Customer Service
2 weeks ago
Hong Kong Island, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...
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Customer Service Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Head of Customer Services
2 weeks ago
Hong Kong Island, Hong Kong SAR China Talent Axis Management Consulting Group Limited Full timeHead of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...
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Customer Services Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China JC Executive Search Full timeTo lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle...
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VIP Account Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Job in China consulting Customer Service, Mobile Online Game Full timeVIP Account Manager (Work in Hong Kong) One of our best partners, a fast‑growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong. Office Location: Hong Kong Purpose In this role, you will be patient, empathetic, and communicative. You will put yourself in customers’ shoes and advocate for them...
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Customer Service Assurance Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeLeading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...
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VIP Account Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Job in China consulting Customer Service, Mobile Online Game Full timeA leading gaming company is seeking a VIP Account Manager in Hong Kong. This role involves building and maintaining high-value customer relationships, problem-solving, and guiding customers through compliance issues. Candidates should have 3-5 years of B2C sales or relationship management experience and proficiency in CRM tools. Multicultural candidates are...
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Assistant Customer Service Manager
2 weeks ago
Hong Kong Island, Hong Kong SAR China Chow Tai Fook Jewellery Group Full timeJoin to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...
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Assistant Customer Service Manager
2 days ago
Hong Kong Island, Hong Kong SAR China Cettire Full timeDirect message the job poster from Cettire We have an exciting opportunity for an Assistant Customer Service Manager to join our growing team. Working on a permanent full-time basis, your duties will include but are not limited to: Overseeing customer service enquiries from various channels Hiring, training and managing new employees Managing escalated...
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Hong Kong Island, Hong Kong SAR China Maxim's Caterers Limited Full timeAbout Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafés, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award‑winning Hong Kong MX...
