Assistant Customer Service Manager/ Senior Customer Service Officer

4 days ago

Hong Kong Island, Hong Kong SAR China Maxim's Caterers Limited Full time

About Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafés, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award‑winning Hong Kong MX Mooncakes, and is a licensee of Starbucks Coffee, Genki Sushi, IPPUDO, The Cheesecake Factory and Shake Shack in various territories. Altogether, the Group has over 40,000 employees and 2,000 outlets in Asia. Responsibilities Ensure timely and accurate handling of customer enquiries, comments, and complaints to maintain high levels of customer satisfaction. Enhance overall customer satisfaction across business units by participating in industry customer‑service awards and revamping customer survey and feedback‑sharing practices. Maintain consistent, high‑quality output from all customer service team members by managing standard operating procedures (SOPs) and conducting market benchmarking. Provide relevant training and coaching to team members to support delivery of agreed objectives. Consolidate valid customer compliments and complaints on a quarterly basis and review team performance to drive continuous improvement. Requirements Bachelor’s degree in Communications, Business Administration or related discipline. Minimum 6 years of experience in customer service. Ability to work in fast‑paced, rapidly changing environments. Good interpersonal skills, telephone manner and service attitude. Proficient in MS Office. Good command of both written and spoken English and Chinese (Cantonese & Mandarin). Immediate availability is highly preferred. Candidates with less experience may be considered as Senior Customer Service Officer. Interested parties please send your resume with current and expected remuneration package via "QUICK APPLY". All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short‑listed candidates will be invited for interview. The company will retain the applications for a maximum period of 24 months and may refer suitable candidates to other vacancies within the Group. #J-18808-Ljbffr

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