Customer Services Manager
3 days ago
To lead the Customer Service Team in ensuring providing efficient and quality day-to-day operations of the Customer Services/Concierge Counters, Helpdesk, Reception, Box Office & Ticketing Counter and Luggage Services Monitor the grooming and performance of Customer Services team and contract casual staff as well as service providers Monitor and handle customer enquiries and complaints Coordinate with internal parties/service partners and plan, implement, organize, and monitor all resources and logistic deployment to support the event Lead and plan on all event ticketing planning including but not limited to ticketing logistic, layout plan coordination, ticketing system, compile sales report and ticketing issues on event days Lead and monitor the team on service order data procession, validate the accuracy, payment record, handle and deliver event related service orders To plan and formulate service products strategy to meet needs and provide value added service to the venue uses Monitor service contracts and performance of the service contractors Monitor and prepare reports for on-line survey, complaint management system and provide improvement ideas to enhance service level Compose and maintain all workflows/processes/procedures/manuals related to Customer Services are up to date To assist in VIP escorting, when required To plan and organize all manpower required to support day-to-day operation and event days including formulating duty rosters Keep abreast of market development and best practices in customer service and propose new initiatives to management to elevate customer service standards Perform ad hoc tasks assigned by the management Requirements Bachelor’s degree in Public Relation, Hotel or Hospitality Management or related disciplines Minimum 10 years of relevant experience in customer services with at least 3 years at supervisory level Good leadership skills with the ability to motivate staff and teamwork Good logical thinking, good analytical and organizing skills, customer-oriented, creative, innovative, cheerful, and good problem-solving skills Excellent communication and interpersonal skills and ability to interact with all level of stakeholders Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Chinese word processing Interested parties please send CV in WORD format with current/expected salary and notice period .All information will be treated in strict confidence and will be used for recruitment purpose only. Address: Unit 2202, 22/FCauseway Bay Plaza 1489 Hennessy RoadCauseway BayHong Kong Whatsapp: Email: #J-18808-Ljbffr
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Hong Kong Island, Hong Kong SAR China WAYLUNG WASTE SERVICES LIMITED Full timeBusiness Development and Customer Services Manager Add expected salary to your profile for insights Lead, coach, and develop a high-performing business development team to drive revenue growth and expand market presence across the resource recovery sector Formulate and execute integrated marketing strategies aligned with company objectives, targeting...
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Customer Service Executive
3 days ago
Hong Kong Island, Hong Kong SAR China EDICO Financial Press Services Limited Full timeMonitor project schedule and scope of work to meet client’s objectives and timeline. Handle client’s requests/enquiries and provide professional solutions. Take up ad-hoc duties when required. Be an accountable executive to all teammates and clients. Requirements Higher Diploma in any disciplines. Proficient in Microsoft Office. Ability to work in a...
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Manager, Customer Service
3 days ago
Hong Kong Island, Hong Kong SAR China Crossings Executive Search Full timeThe incumbent will be responsible for managing the operations of hotlines, walk-in customers and live chat provided by in-house Customer Service team and external service providers. He will also lead a portfolio of customer service projects including digitalization. The successful candidate should be customer-focused and result-driven. Key Responsibilities...
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Customer Service Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Sun Chung Property Management Co Ltd Full timeExecute and manage customer service strategies to meet corporate objectives and meet tenants’ expectations in a premium commercial building Assist in supervising the customer service team to carry out daily operations to meet the high quality service standard Formulate and update the customer service handling guidelines and standard operation procedures to...
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Head of Customer Services
3 days ago
Hong Kong Island, Hong Kong SAR China Talent Axis Management Consulting Group Limited Full timeHead of Customer Services / Customer Services Manager Package Basic salary * 13 months + bonus Potential Candidate hold SFC 1,2 License Tips : Candidate must have SFC Type 1,2 Suitable candidates should possess experience in supervising a customer service team comprising two to three staff members. Job Responsibilities: Supervise the day-to-day activities of...
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Customer Service Assurance Manager
1 day ago
Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full timeLeading IT&T services company in Hong Kong Job Description Candidate with less experience will be considered as Assistant Manager. Responsibilities Act as a single point of contact for our key customers for all service related issues. Work closely with China Sales Team by providing a service-oriented, customer focus element to ensure customer satisfaction on...
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SME Banking Customer Service Team Lead
3 days ago
Hong Kong Island, Hong Kong SAR China Manpower Services (Hong Kong) Limited Full timeA leading institution in the banking industry seeks a Customer Service Team Leader committed to delivering high-quality service. The successful candidate will manage a team, monitor performance, and resolve customer issues effectively. Education requirements include a Bachelor's degree and minimum of 2 years in customer service, specifically in banking....
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Assistant Customer Service Manager
3 days ago
Hong Kong Island, Hong Kong SAR China Chow Tai Fook Jewellery Group Full timeJoin to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Overview Join to apply for the Assistant Customer Service Manager role at Chow Tai Fook Jewellery Group . Key Responsibilities Handle customer inquiries received from various communication channels, ensuring timely and professional responses to customer inquiries...
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Hong Kong Island, Hong Kong SAR China Maxim's Caterers Limited Full timeAbout Us Founded in 1956, Maxim’s Group is one of Asia’s leading food and beverage companies, operating Chinese, Western, Japanese and Southeast Asian restaurants, quick service outlets, bakery shops and cafés, and an institutional catering service. Maxim's Group also produces a range of festive products, including the award‑winning Hong Kong MX...
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Hong Kong Island, Hong Kong SAR China WAYLUNG WASTE SERVICES LIMITED Full timeA leading waste services company in Hong Kong is seeking a Business Development and Customer Services Manager to lead a high-performing team. This role involves formulating marketing strategies, enhancing CRM systems, and ensuring operational efficiency in the resource recovery sector. The ideal candidate will have at least 10 years of experience in the...
