Head of Customer Services

My client is a large‑scale engineering company. They are currently looking for a Head of Customer Service for their call centre. Job Responsibilities Customer Service Oversight: Lead and manage the Customer Service team within the Call Centre, ensuring high standards of responsiveness, professionalism, and customer satisfaction. Implement service‑level...

Head of Stock Trading and Digital Assets Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile e Xperience; Money e Xperience; Money X (multiplier), e Xponential growth, e Xploration… it’s all up for us to define together. Why Mox...

Head of Customer Service (IT & Telecom) - IC Client Description Leading IT & Telecom solutions company Job Description Lead a team to deliver quality customer service and initiate business opportunities for potential customers Lead Customer Service team for complaint handling and formulate solution of complaint case settlement and suggest service improvement...

A leading engineering company in Hong Kong is seeking a Head of Customer Service for their call centre. The successful candidate will lead the Customer Service team, ensuring high performance and customer satisfaction. Responsibilities include managing P&L, implementing quality metrics, and aligning local strategies with global goals. Candidates should hold...

First Vice President, Head of Credit Card First Vice President, Head of Credit Card, Consumer Lending Responsibilities: Formulate marketing strategies for payment card products in order to achieve the assigned KPI: e.g. no. of new credit card customers, card spending and receivables, top line Monitor and execute marketing programs to ensure smooth operation...

An international banking institution in Hong Kong is seeking a Section Head for Trade Finance & Services. This role entails leading a team of bill processors, ensuring compliance with legal requirements, and providing customer-oriented services. Candidates should have a university degree and at least 5 years of managerial experience in the banking industry,...

A leading eCommerce organization in Hong Kong is seeking an APAC Head of Customer Service to lead a cross-country team of 10+. The individual will develop and execute customer service strategies, ensuring a customer-centric approach. Responsibilities include managing the team, implementing AI tools, and enhancing service delivery. The ideal candidate should...

APAC Head of Customer Service | eCommerce | consumer product About the company. We're currently partnering with a fast‑growing eCommerce organization within the consumer sector in finding a newly created APAC Head of Customer Service. The individual will be responsible in leading a cross‑country team of 10+ in developing and executing customer...

Bank of Communications (Hong Kong) Limited ("Bank of Communications (Hong Kong)") is a wholly owned subsidiary of Bank of Communications Co., Ltd., which provides personal banking, corporate banking and private banking services through 43 outlets, 4 business services centres and its private banking centre in Hong Kong. With extensive network across the city,...

Our client is a world renown hospitality group. Due to business need, they are seeking the Head of Customer Journey in Hong Kong. Responsibilities: Develop and implement the overall customer journey strategy Formulate and execute the group-wise CX transformation initiatives Optimize end-to-end customer touchpoints to improve customer value, engagement, and...