Head of Payment and Banking Fraud

1 week ago

hong kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Chief of Staff WPB
The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:
  • Support formulation, agreement, and implementation of strategic plans for the business
  • Cost structure transformation and management to future proof the bank
  • Risk governance to support the management team in risk oversight and decision making
  • Provide oversight of fraud management and operations activities
Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture.
Principle Resonpsibilities
  • Leads a team of SMEs of Payment and General Banking fraud who will own the design, maintain, development and implement fraud controls and/or act as SMEs into bank wide initiatives to ensure fraud risk and controls are adequately designed;
  • Drives, designs and delivers Payment and General Banking mitigation strategy for controls in HASE
  • Delivers market level solutions whilst building out the multi-market platforms and effectively balancing the trade-off between tactical and strategic delivery;
  • Builds a clear roadmap of key capabilities needed to support growth across the business for the end to end management of fraud and customer experience i.e. cross Prevention, Detection, Respond & Remediation of fraud;
  • Working with lines of business and Risk Owners develops and maintains a prioritised backlog of bank wide investment needed to address current and future requirements in line with the overarching strategy and business objectives;
  • Research the wider industry for new and innovative new solutions that could benefit the Bank or its customers;
  • Work with and manage third parties, such as card schemes and other vendors, to drive forward control enhancements for HASE WPB.
  • Ensure benefits from any change delivered into the business is clearly tracked and fed into AOP planning;
  • Ensure delivery of all HASE WPB led initiatives in line with group standards, attending governance where necessary;
  • Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
  • Resolve control issues by driving out enhancements in fraud/operations.
  • Act as the deputy of Head of Fraud HASE WPB
Requirements
  • University graduate or above.
  • The role holder will ideally have at least 8 years leadership level experience within an existing Fraud Strategy/Management or Transformation function;
  • Detailed knowledge of WPBs products and processes;
  • Preferably experience working with LEAs ;
  • Experience of designing, developing and implementing Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter, Feedzai and Threatmetrix;
  • Past experience of designing developing and leading analytically based or major operational projects would be an advantage;
  • Knowledge of strategic delivery of controls, processes and design methods within a large multi faceted operation;
  • Operational experience and experience resolving operational challenges would be an beneficial;
  • Experience of working within a multi matrixed organization engaging with executive level stakeholders is essential.
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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