Senior Manager

5 months ago

Hong Kong, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wholesale COO delivers strategic execution for the Commercial Banking and Global Banking businesses across the globe. Through transformative data and digital solutions, customer servicing throughout the customer lifecycle, servicing key product journeys to meet client needs, and delivering safe growth through non-financial risk expertise, we collaborate across the global businesses and global functions to get it done. With skill paths from analytics to agile, risk management to digital transformation, customer experience to cultural evolution, Wholesale COO is where problems are solved and careers are made.

We are currently seeking a high calibre professional to join our team as a Senior Manager - Payment Fraud.

Principal Responsibilities

The role holder is responsible for designing and implementing a robust ASP payment and card fraud target operating model. They will support the Head of Fraud ASP WSB in being the contact point for ASP WSB relied-upon fraud controls, collaborating with Analytics to ensure fraud detection rules are effective and minimizing false positives.

This role will support both Commercial Banking as well as Global Banking. The role holder will be required to use their banking knowledge and skills in payment fraud analysis to perform their day-to-day tasks and work closely with the regional and global fraud teams, the front line and 2LOD.

Responsibilities

Act as a subject matter expert for Payment Fraud Risk and contribute to highlighting common issues, risks and best practices by working with the business and risks teams in the first and second line of defence Coordinate with WPB Fraud Management, WSB Analytics, Global Fraud and offshore teams for ongoing process and infrastructure enhancement and build out of robust payment fraud detection to ensure that WSB customers are protected Lead the Triage of Threat Meetings (for Payment Fraud) under the Global and Local External Fraud Playbooks and provide periodic presentations to a wide range of stakeholders Engage in special projects including but not limited to independent reviews, design and implementation of fraud controls in digital onboarding journeys Act as the regional point of contact for the frontline on Payment Fraud matters Provide regional feedback to Global Wholesale Fraud Risk team and recommend improvements to process, procedure and methodologies Provide regular updates and present to regional and global governance forums Influence and promote effective control management of fraud risks Requirements Extensive broad-based banking experience in Commercial banking and Global banking Payment Fraud management and/or business risk consulting background Ability to work independently, often in situations with ambiguities and with less-than-completed set of information, able to apply critical thinking to make robust risk-based decisions Excellent written and spoken communication skills; an ability to communicate with impact and deliver clear presentations independently Ability to independently plan, design and execute on projects that often require short delivery times to high=profile audiences Strong payment and/or card fraud experience required with in depth knowledge of emerging payment fraud risk trends would be an advantage

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