Head of SME Customer Experience(Product Head)
2 weeks ago
Hong Kong, Hong Kong SAR
3 days ago Be among the first 25 applicants
You will have the chance to develop and implement new products and enhance processes for SME / Corporate customers with the latest technology and contribute to high-impact initiatives.
Job Description
Responsibilities:
- Lead and oversee business process, product design, pricing and system implementation for SME / Corporate customers on Onboarding, Payment and Remittance, FX and Deposit services with focus to drive profitable growth in transactional banking business and quick response to the market dynamics.
- Execute product implementation according to internal policy and regulatory requirements, including development of product program, product risk assessment, documenting business requirements with end-to-end process flow, functional and non-functional needs based on cross-department discussions to ensure comprehensiveness and compliance.
- Drive and track overall implementation schedule and milestones status.
- Periodic review on market trends and initiate product enhancement to maintain competitiveness and profitability.
- Conduct post-implementation and periodic product review to drive product improvement.
- Derive insight using data from business results and marketing campaigns.
- Coordinate / conduct user acceptance tests.
- Ensure tasks are executed and controlled within the appropriate risk level and compliance standard.
- Collaborate with internal parties to execute various initiatives to achieve business KPI.
Requirements:
- University degree in Business, Commerce, Finance, Banking, Information System or a related discipline;
- Minimum 10+ years hands-on experience in business product solution design and implementation, with minimum 8 years in banking/financial industries;
- Familiar with market trends and needs of SME / Corporate in transactional banking, including Cash Management, Payment and Remittance, FX, Deposits;
- Familiar with SME / Corporate onboarding requirements and process such as KYC;
- Solid knowledge and experience in E-banking journey and functions (mobile / Internet Banking);
- Solid knowledge on banking systems including Core Banking, Anti-fraud and AML systems, payment channels / networks such as FPS, SWIFT, API-based new digital payment methods;
- Capability to analyze customers' behavior / needs by using data;
- Strong skills in project management and stakeholder management;
- Familiar with HK's regulatory requirements on banking practice and general e-banking security / risk control;
- A good team player, with great sense of ownership and servicing mindset;
- Resilient and proactive, able to work responsibly in a dynamic environment independently;
- Excellent communication and interpersonal skills;
- Proficient in written and spoken Chinese (including Mandarin) and English.
Director
Employment typeFull-time
Job functionProduct Management
IndustriesFinancial Services and Banking
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