Senior Customer Care Manager
22 hours ago
Job Responsibilities Lead a team to manage a special customer care team to handle special customers with demanding nature / potential complaint condition / complaint background in Contact Centre. Monitor and supervise the communication process between complainants / demanding customers and internal call agents. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants on your own. Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one‑on‑one coaching /one to all communication. Other special tasks as assigned from Manager. Qualifications University graduate or at least diploma level with pension and finance experience. At least 6 to 7 years of MPF client service experience, both in employer and member level; at least 3 years supervisory experience. At least 1 year of team management or supervising experience. Strong MPF and related knowledge. Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers. Familiar with checking customer profile with back‑office system. Good leadership and problem‑solving skills. Fluent in English and Mandarin. Application Questions Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? Information & Communication Technology, More than 10,000 employees. #J-18808-Ljbffr
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Senior Customer Care Lead
22 hours ago
Tsuen Wan, Hong Kong SAR China HKT Full timeA leading telecommunications company in Hong Kong is seeking a Team Manager to oversee a special customer care team. Your role will involve managing demanding customer interactions, monitoring communication quality, and providing leadership and coaching to call agents. The ideal candidate should have extensive MPF client service experience, strong...
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Senior MPF
22 hours ago
Tsuen Wan, Hong Kong SAR China HKT Full timeA leading telecommunications company in Hong Kong is seeking a Senior Customer Service Executive to handle MPF-related inquiries in the Contact Centre. The role involves managing call activities, planning strategies for complex complaints, and supervising a sub-team to ensure high service quality. Candidates should be university graduates with at least one...
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Senior Customer Service Executive
22 hours ago
Tsuen Wan, Hong Kong SAR China HKT Full timeSenior Customer Service Executive / Supervisor, MPF Service Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries. Plan and suggest the strategy to deal with complicated and complaint cases. Execute the solution with call agents or may require calling the complainants. Assist to manage a call centre sub-team,...
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RMA Support
3 days ago
Tsuen Wan District, Hong Kong SAR China Omni Logistics (Hong Kong) Limited Full timeA logistics company is looking for a Customer Service Specialist - RMA Support in Hong Kong. The successful candidate will be responsible for managing customer applications and service processes to ensure speed and accuracy. With at least 5 years of experience in a customer service role, the ideal candidate should have strong communication and...
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Wan Tsai, Hong Kong SAR China Delken Group Limited Full timeA leading High-tech electronics company is seeking a skilled Call Center Associate in Hong Kong. This role involves resolving customer complaints, providing professional care services, and maintaining good relationships with customers. The ideal candidate holds a diploma or higher and has experience in a call center. Strong communication skills in English,...
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Senior Marketing Manager
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeAbout the job Senior Marketing Manager (Retail Marketing) Our client: Our client is a Market leading company in the industry. They are looking for a high caliber Senior Marketing Manager to join their energetic team. Your role: Develop and execute all market strategies including of ATL/BTL and communication plans to deliver annual target and gain market...
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Senior Customer Service Executive
22 hours ago
Tsuen Wan, Hong Kong SAR China HKT Enterprise Solutions Full timeSenior Customer Service Executive (Pension CS | eMPF Project) Join to apply for the Senior Customer Service Executive (Pension CS | eMPF Project) role at HKT Enterprise Solutions 1 week ago Be among the first 25 applicants Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal...
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(Senior) Officer
3 days ago
Tsuen Wan District, Hong Kong SAR China SmartHire by SEEK Full timeOur client is seeking a (Senior) Officer - Customer Relations to join their team! About Our Client Our client is a leading player in creating spaces that enrich lives, driving prosperity, and protecting our planet. With a commitment to diversity and inclusion, they offer a workplace where talent is empowered to make a positive impact. What you'll be doing?...
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Tsuen Wan District, Hong Kong SAR China HKT Full timeSenior Customer Service Executive, MPF Service 2 days ago Be among the first 25 applicants Your new role Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries Plan and suggest the strategy to deal with complicated and complaint cases Execute the solution with call agents or may require calling the complainants...
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IDC Customer Services Manager
3 days ago
Tsuen Wan, Hong Kong SAR China Gfi World Full timeAbout the job IDC Customer Services Manager Key Responsibilities Responsible for liaison and escalation with customer on IDC post‑sale service issue especially VIP customer Coordinate with IDC vendor to fulfill the post‑sale service requirement of customer such as drill, site audit, etc Responsible for service review meeting with customer, collect...
